HR People Administrator

ScS; Sunderland; On-site; GBP 24,000; Full time

Job summary

A leading customer support firm is seeking a People Administrator to join their team in Sunderland. The role involves providing HR administration support, managing queries, and processing contracts. Ideal candidates will have HR experience and excellent communication skills. The position offers competitive compensation and a range of employee benefits, including discounts and career progression opportunities.

Benefits

33 days holidays including bank holidays

Employee benefits platform

Colleague Discount

Career progression

Enhanced Maternity/Paternity Leave

Access to Employee Assistance Programme

Virtual GP access

Salary finance scheme

Pension Scheme

Death in Service

Life assurance

Qualifications

• Experienced administrator ideally from a shared service team.
• Must have passion to deliver excellent service.
• Strong work ethic and a can-do attitude.

Responsibilities

• Provide first class HR administration support.
• Process new starter contracts and changes.
• Liaise with Payroll and ensure SLAs are met.

Skills

HR admin experience

Excellent communication and interpersonal skills

Strong attention to detail

Ability to build strong relationships

Team player

Adaptable to change

Job description

Application Deadline: 1 September 2025

Department: People

Location: Sunderland - Customer Support Centre

Compensation: £23,810 / year

Description

Are you an experienced People Administrator looking for a role you can develop in?

Do you enjoy working in a fast paced environment where no two days are the same?

If the answer is ‘yes’ then we have the role for you!

What’s the opportunity?

This is a rare, exciting opportunity to join the ScS People Team as a People Administrator. The successful person will support the team, Colleagues and Managers by delivering HR administration support on all people related issues.

What does the role involve?

• Work through people related queries on the shared service helpdesk by providing a first class service while working to set SLAs
• Process new starter contracts and changes to colleagues terms and conditions by working closely with the Recruitment and Payroll teams
• Liaise with Payroll to ensure SLAs are met
• General People Team administration and support
• Undertake specific People Projects to work towards the ScS People Strategy
• Work collaboratively with the wider people team and colleagues in ScS to drive the RIGHT Values and Behaviours
  
  

Who are we looking for?

We are looking for an experienced administrator, ideally someone who has worked in a shared service team.

We’re keen to talk to candidates with the following skills and experience

• HR admin experience
• Excellent communication and interpersonal skills
• Strong attention to detail
• The passion to deliver excellent service to our colleagues
• A real people person – the ability to build strong relationships with our colleagues
• A team player
• Adaptable to change in a fast paced environment
• Strong work ethic, resilient, self-starter and a can do attitude
  
  

What’s in it for you?

• 33 days holidays including bank holidays pro rata
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance