HR Operations Partner

Pop Mart Group; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Pop Mart Group, located in Canary Wharf, London, seeks a Regional HR Operations Partner to support HR processes across Europe. The role involves collaborating with local and HQ teams to adapt policies, streamline processes, and ensure compliance with regional regulations. A key focus on operational support and coordination makes this an exciting opportunity to contribute to business expansion in a multicultural environment.

Benefits

Selected POP MART toys as appreciation gifts

Structured bonus scheme

Comprehensive training and development programs

Regular team social events

Qualifications

• Minimum 5 years HR operations experience.
• Solid understanding of HR lifecycle processes.
• Fluent in English; additional languages are a plus.

Responsibilities

• Support end-to-end execution of HR processes.
• Assist in implementation of HR systems.
• Coordinate documentation for employee relations cases.

Skills

HR operations

Compliance

Detail-oriented

Cross-border collaboration

Education

Bachelor’s degree in Human Resources

Business Administration

Tools

HR systems (Workday, SAP)

Job description

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Startup HR | Chartered MCIPD | Talent Acquisition | Employee Experience

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to the smooth execution of HR processes across multiple European markets, with a strong focus on consistency and compliance
• Work closely with both local and HQ HR teams to adapt global policies and systems to local needs
• Support ongoing HR projects including new country setup, documentation improvements, and system rollouts
• Gain broad exposure to cross-border HR operations and collaborate with colleagues from different departments and countries
• Be part of a growing regional team where your attention to detail and operational support help enable sustainable business expansion in Europe

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

Based in Pop Mart’s European headquarters in London, the Regional HR Operations Partner supports the day-to-day delivery of HR processes across the region. This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards.

You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions.

Responsibilities

HR Operations and Process Governance

• Support the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standards
• Develop and maintain SOPs across European entities, documenting localised workflows where necessary
• Maintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document audits
• Ensure country HR teams are aligned on policy updates and process changes and support the operational rollout

HRIS Assistance and Localisation

• Assist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflected
• Provide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requests
• Conduct regular checks to ensure employee data accuracy and audit readiness

Employee Relations Case Support

• Support HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processes
• Track case progress, maintain secure documentation, and support case follow up and timeline management
• Help ensure case handling remains compliant and consistently documented across the region

New Market HR Setup and Cross Functional Coordination

• Coordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European markets
• Prepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readiness
• Act as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are made
• Manage and oversee HR vendors across the region such as HR administration providers, benefit brokers, translation vendors, digital signature services, and employment registration platforms
• Monitor service quality, contract terms, and renewal timelines and escalate performance issues when necessary
• Support the vendor selection process for new services in coordination with Procurement or Legal where applicable

Regional Projects and Cross Functional Collaboration

• Support regional HR projects including system rollouts, internal audits, compliance readiness, and process improvement
• Work with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentation
• Align with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and tracking

Required Qualifications

• Bachelor’s degree or above in Human Resources, Business Administration, or a related field
• Minimum 5 years of HR operations or generalist experience in a regional or multi country setting
• Strong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictions
• Solid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisation
• Confident in handling HR data audits, reporting structures, and cross-country consistency
• Fluent in English; additional European languages are a plus
• Willing and able to travel across European markets regularly

Desirable but Not Essential

• Background in retail, consumer brands, or other fast-paced, international environments
• Experience supporting HR operations across multiple European countries with varying regulatory frameworks
• Familiarity with regional expansion activities such as entity setup, employment registration, or vendor onboarding
• Exposure to Asia-based headquarters or working across time zones and culturally diverse teams

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Retail

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