HR Operations Officer

Premier; Westerham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Office Angels is hiring a People Operations Officer in Westerham. You will be the first point of contact for HR and employee queries, manage a shared inbox, and guide managers on policies and lifecycle matters.

The role covers recruitment, onboarding, payroll changes, absence management, and HR compliance in a busy People & Culture team. Hybrid working with opportunities for CIPD progression and involvement in process improvements.

Qualifications

• CIPD Level 3 qualification (or working towards) or equivalent HR experience.
• Previous experience within an HR, People or Personnel Administration role.
• Experience supporting employee lifecycle administration, recruitment and onboarding processes.
• Knowledge of payroll administration and HR compliance activities.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and customer service skills.
• Confidence handling sensitive and confidential information.
• Experience using HR systems, applicant tracking systems and Microsoft Office applications, particularly Outlook, Word and Excel.
• An understanding of GDPR, data protection and safer recruitment practices.
• A proactive and solutions-focused approach with strong attention to detail.

Responsibilities

• Act as the first point of contact for HR and employee queries.
• Manage a shared HR inbox and ensure service levels are maintained.
• Provide guidance on policies, procedures and employee lifecycle matters.
• Support managers with absence management processes and Occupational Health referrals.
• Coordinate end-to-end recruitment activities including adverts, onboarding and pre-employment checks.
• Complete right-to-work checks and ensure compliance with safer recruitment practices.
• Prepare contracts, offer letters and contractual amendments.
• Maintain accurate employee records and HR systems.
• Process starters, leavers, payroll changes and employee updates.
• Support reward and benefits administration.
• Assist with Employee Relations administration including meeting notes, correspondence and case preparation.
• Produce HR reports and management information.
• Support People & Culture projects, continuous improvement initiatives and process automation activities.
• Build strong working relationships with managers and support them in becoming confident users of self-service HR tools.

Skills

CIPD Level 3

HR Administration

Payroll knowledge

MS Office

Education

CIPD Level 3 (or working towards)

Tools

HRIS systems

Applicant Tracking Systems

Excel

Job description

03 Nov, 2026# HR Operations Officer* CV-Library* Westerham, KentPermanent Charity### Job DescriptionLocation: Westerham (Hybrid)Salary: £27,184 per annumAre you an organised HR professional with a passion for delivering excellent employee support? We are looking for a People Operations Officer to join a busy and supportive People & Culture team, providing first-line HR support across the full employee lifecycle.This is an excellent opportunity for an experienced HR Administrator, People Coordinator or HR Officer looking to develop their career within a fast-paced environment.The RoleAs a key member of the People Operations team, you will be the first point of contact for employees and managers, providing guidance and support on a range of HR matters including recruitment, onboarding, contractual changes, payroll queries, absence management and HR policies.You will manage HR administration processes, maintain employee records, coordinate onboarding activities and support the wider team with Employee Relations administration, reporting and people-focused projects.Key ResponsibilitiesAct as the first point of contact for HR and employee queries.Manage a shared HR inbox and ensure service levels are maintained.Provide guidance on policies, procedures and employee lifecycle matters.Support managers with absence management processes and Occupational Health referrals.Coordinate end-to-end recruitment activities including adverts, onboarding and pre-employment checks.Complete right-to-work checks and ensure compliance with safer recruitment practices.Prepare contracts, offer letters and contractual amendments.Maintain accurate employee records and HR systems.Process starters, leavers, payroll changes and employee updates.Support reward and benefits administration.Assist with Employee Relations administration including meeting notes, correspondence and case preparation.Produce HR reports and management information.Support People & Culture projects, continuous improvement initiatives and process automation activities.Build strong working relationships with managers and support them in becoming confident users of self-service HR tools.About YouTo be successful in this role, you will have:CIPD Level 3 qualification (or working towards) or equivalent HR experience.Previous experience within an HR, People or Personnel Administration role.Experience supporting employee lifecycle administration, recruitment and onboarding processes.Knowledge of payroll administration and HR compliance activities.Strong organisational skills with the ability to manage competing priorities.Excellent communication and customer service skills.Confidence handling sensitive and confidential information.Experience using HR systems, applicant tracking systems and Microsoft Office applications, particularly Outlook, Word and Excel.An understanding of GDPR, data protection and safer recruitment practices.A proactive and solutions-focused approach with strong attention to detail.What's on Offer?Hybrid working arrangement.Supportive and collaborative People & Culture team.Opportunities for professional development and CIPD progression.Varied and rewarding role with exposure to all aspects of HR operations.The chance to contribute to projects that improve employee experience and organisational effectiveness.This is a fantastic opportunity for someone who enjoys delivering a high-quality HR service and wants to play a key role in creating a positive employee experience across the organisation.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website