HR Operations Coordinator - FTC

Burberry; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Burberry is seeking a German-speaking HR Operations Coordinator (FTC) to deliver accurate HR admin across the employee lifecycle. The role supports onboarding, changes, absence and departures with a focus on quality and care.

Based at the Leeds Queen Street office, it is a full-time, 37.5h/week hybrid role with four days in the office and one day home-based. The post holder will work with HR colleagues to provide clear guidance, resolve queries and ensure policy alignment with local legislation

Qualifications

• Experience in HR shared services or HR administration.
• Knowledge of HR processes and employment legislation.
• Fluency in English and German.
• Strong communication and service mindset.
• Excellent attention to detail and organisational skills.

Responsibilities

• Manage HR administration across the employee lifecycle.
• Resolve escalated HR queries on processes, time and pay.
• Collaborate with Employee Relations and HR Business Partners.
• Prepare documents for formal employee processes.
• Use HR data to identify trends and improve service.
• Build relationships and support annual reward activity and HR projects.

Skills

HR operations

German language

English language

Communication

Attention to detail

Documentation

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

HR Operations Coordinator - FTC

Department: HR

Location: GB

Fixed-term contract, maternity cover until September 2027

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

We are hiring a German-speaking HR Operations Coordinator to help deliver a thoughtful, accurate and responsive colleague experience across Burberry's European business. Working across the employee lifecycle, you will manage HR administration and resolve queries relating to onboarding, contractual changes, absence and departures. You will collaborate with HR colleagues and managers to provide clear guidance while ensuring that every interaction reflects Burberry's commitment to quality and care.

This is a full-time role of 37.5 hours per week, offered as a fixed-term contract for maternity cover until September 2027. The role is based at our Queen Street office in Leeds, with a hybrid working arrangement requiring at least four days per week in the office and one day working from home.

Responsibilities

• Manage accurate and timely HR administration across the employee lifecycle, including contracts, new starter records, employee changes and departures.
• Resolve escalated HR queries covering employee processes, time and pay matters, and straightforward employee relations support.
• Partner with Employee Relations and HR Business Partners to provide clear guidance aligned with internal policies and relevant local employment legislation.
• Prepare accurate documentation for formal employee processes and complete assigned work within agreed service levels.
• Use HR data and colleague feedback to identify trends, strengthen processes and improve the overall service experience.
• Build trusted relationships across the business, acting as an escalation point for managers and supporting annual reward activity, team development and HR projects.

Personal Profile

• Experience in HR shared services, HR operations or HR administration, supporting a broad range of employee lifecycle activities.
• Working knowledge of HR processes and employment legislation, with the ability to apply policies appropriately and consistently.
• Fluency in English and German, both written and spoken, to support colleagues across the relevant markets.
• A thoughtful and service-focused approach, with clear communication skills and confidence working with colleagues at different levels.
• Strong attention to detail, sound judgement and the ability to organise competing priorities within agreed deadlines.
• Proficiency in Microsoft Outlook, Excel, Word and Teams, including working with data and producing accurate professional documentation.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.