HR Operations Coordinator (6-month Fixed Term Contract)

Motability Operations Ltd; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Job summary

Motability Operations Ltd is seeking an HR Operations Coordinator to provide broad HR shared services across the employee lifecycle for 2,000+ employees. The role requires strong process discipline, system confidence, attention to detail and effective tracking to maintain service continuity and drive process improvements.

The successful candidate will oversee onboarding, visa/sponsorship activities, payroll inputs, and respond to HR enquiries with supportive guidance while collaborating with

Qualifications

• Experience in HR shared services or employee lifecycle support.
• Strong organisational skills with ability to prioritise workload.
• Ability to respond to HR enquiries with appropriate guidance and escalation.

Responsibilities

• Manage and process contractual changes across the employee lifecycle.
• Oversee onboarding progress and maintain accurate documentation.
• Handle Skilled Worker visa and sponsorship activities for existing employees.
• Manage offboarding and exit processes with timely payroll and communications.
• Oversee family leave processes including maternity, paternity, adoption and shared parental leave.

Skills

Process discipline

Attention to detail

Tracking & reporting

Tools

HRIS

Payroll systems

Job description

The HR Operations Coordinator provides broad HR shared services support across the employee lifecycle for 2,000+ employees, combining core HRSC activity with more complex co-ordination and query resolution. The role operates within a busy HR shared services environment, where strong process discipline, system confidence, attention to detail, and effective tracking are essential to delivering a high-quality service, while helping to maintain service continuity, improve processes, and support the successful embedding of new workflows.

Key Accountabilities

• Manage and process contractual changes across the employee lifecycle for existing employees, including amendments, variations, and complex employment arrangements, ensuring accuracy and compliance with policy and legislation
• Oversee onboarding progress, using regular check-ins and shared tracking to keep pre-employment requirements, documentation, and employee set-up on track
• Manage Skilled Worker visa and sponsorship activity for existing employees, while maintaining broader right to work compliance and taking appropriate action where required
• Manage offboarding and exit processes, ensuring all documentation, systems, payroll, and communications are completed accurately and on time
• Manage family leave processes, including maternity, paternity, adoption, shared parental leave, and related changes, ensuring employees and managers receive clear guidance and that documentation, payroll inputs, and system updates are completed accurately and on time
• Manage third-party employment and salary reference requests, alongside internal employee requests for travel or other verification letters, ensuring information is provided accurately, confidentially, and in line with company policy and data protection requirements
• Provide accurate and timely payroll inputs, including changes to pay, allowances, and deductions, to support monthly payroll processing
• Support the Payroll and Benefits Lead with the administration of flexible benefits and annual enrolment activity
• Take ownership of shared HR inboxes, trackers, and workflow tools, using judgement to monitor incoming work, identify priorities, plan follow-up activity, and keep tasks moving through to resolution
• Respond to HR enquiries relating to policy, process, benefits, and administration, providing tailored guidance, identifying appropriate solutions, and ensuring resolution through collaboration or escalation where needed
• Maintain and update employee records in the HRIS, ensuring data accuracy, integrity, and compliance with data protection requirements
• Facilitate purchase orders and invoice processing for HR Operations, liaising with Finance to ensure timely and accurate transactions, and maintaining tracking to support budget monitoring and reporting
• Contribute to the continuous improvement of HR processes, documentation, controls, and service delivery standards
• Support the implementation and embedding of new HR systems and tools, including testing, training, and user support.
• Collaborate across HR teams to ensure seamless and joined-up service delivery across the employee lifecycle