HR Manager / HR Shared Services Manager (AWDO-P15290)

AWD online; Devon and Torbay; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

23.5 days’ holiday, increasing to 25

Job summary

AWD Online is recruiting an HR Manager / HR Shared Services Manager to lead the HR shared services function, drive data-led improvements and support day‑to‑day HR services on-site in Plymouth.

You will oversee employee relations, HRIS, reporting and policy, delivering efficient HR administration, stakeholder engagement and compliant data governance within a manufacturing environment.

Qualifications

• CIPD Level 3 Foundation qualification or equivalent experience.
• Experience in a similar HR or People role.
• General HR knowledge gained in a manufacturing environment.
• Experience using HRIS systems to maximise value.
• Excellent data analytics skills and ability to provide useful management information.
• Strong written communication, numeracy, planning and prioritising.
• High attention to detail and credible stakeholder relationships.
• Flexible, proactive and collaborative approach.

Responsibilities

• Lead the HR Shared Services team and HR administration to ensure efficient service delivery.
• Manage routine employee relations and HR casework per policy and employment legislation.
• Oversee sickness absence processes and the outsourced absence provider.
• Support managers to use the HRIS and self-service tools effectively.
• Produce, analyse and communicate people data, dashboards and KPIs.
• Drive continuous improvement and ensure ISO9001, UK GDPR, data governance and audit readiness.
• Maintain the annual People, Talent & Culture calendar, policies and templates.
• Coordinate employee engagement and performance management initiatives with stakeholders.

Skills

Data analytics

HRIS

Stakeholder management

Communication

Attention to detail

Planning & organisation

Problem solving

Education

CIPD Level 3 Foundation

Tools

HRIS

Job description

HR Manager / HR Shared Services Manager (AWDO-P15290)

Join a People, Talent & Culture function to lead Human Resources shared services, employee relations, HRIS and people reporting. This on-site opportunity suits an HR professional with generalist knowledge gained in manufacturing and strong data analytics capability.

If you’ve also worked in the following roles, we’d also like to hear from you: People Operations Manager, HR Manager, Human Resources Manager, People Manager, HR Services Manager, People Services Manager, HR Service Delivery Manager, People Operations Lead, HR Shared Services Lead, Employee Services Manager

JOB TYPE: Full-Time, Permanent

WORKING HOURS: On-site in Plymouth 4.5 days per week

JOB OVERVIEW

This is a strong opportunity to lead a busy people service and shape practical, data-led improvements. The HR Manager / HR Shared Services Manager will support managers and employees across day-to-day HR services.

Working across employee relations, absence, HRIS, reporting and policy, the HR Manager / HR Shared Services Manager will help simplify processes and improve service delivery.

With strong stakeholder relationships and a practical approach, the HR Manager / HR Shared Services Manager will also support people projects, engagement, performance processes and compliant data governance.

DUTIES

Your duties as the HR Manager / HR Shared Services Manager include:

• Shared Services Leadership: Lead the HR Shared Services team, ensuring efficient HR administration, employee enquiries and operational HR support
• Employee Relations and Casework: Manage routine employee relations and HR casework, guiding managers in line with policy, process and employment legislation
• Absence and Service Providers: Manage sickness and authorised or unauthorised absence processes, oversee the outsourced absence provider and support effective occupational health and physiotherapy services
• HRIS and Self-Service: Support managers and employees to use the HRIS and self-service tools effectively and improve engagement with people systems
• People Data and Reporting: Produce, analyse and communicate people data, dashboards, KPIs, management information and ad hoc insights, including automated reporting solutions
• Process Improvement and Compliance: Drive continuous improvement and automation while supporting ISO9001, UK GDPR, data governance, document retention and audit readiness
• Policy and Calendar Management: Maintain the annual People, Talent & Culture calendar, policies, procedures, templates and documentation, supporting updates for legislative and business requirements
• Stakeholder and Project Support: Build effective stakeholder relationships, support people projects and strategic initiatives, and coordinate employee engagement and performance management processes

CANDIDATE REQUIREMENTS

ESSENTIAL

• CIPD Level 3 Foundation Qualification, an alternative relevant qualification or equivalent experience
• Previous experience in a similar HR or People role
• Demonstrable general HR knowledge gained in a manufacturing environment
• Experience using HRIS systems to maximise value
• Excellent data analytics skills and the ability to produce useful management information
• Strong written communication, numeracy, planning, organising and prioritising skills
• High attention to detail, pragmatic problem-solving skills and the ability to build credible stakeholder relationships
• A flexible, proactive, supportive and collaborative approach

DESIRABLE

• Previous experience within the marine sector
• A recognised project management qualification

BENEFITS

• 23.5 days’ holiday, increasing to 25 days after 5 years’ service, with 7 days retained for the annual Christmas shutdown

JOB REF: AWDO-P15290