HR Caseworker

First Military Recruitment Ltd; City Of London; Hybrid; GBP 65,000 - 92,000; Full time

Job summary

First Military Recruitment Ltd are seeking a HR Case Worker on behalf of a government client in Whitehall. The role operates on a hybrid model with 1–3 days onsite after induction, supporting sensitive HR casework and policy-based decisions.

You will analyse complex information, apply government policies to individual cases, and maintain meticulous case records while communicating with stakeholders. Active SC clearance is required and empathy with challenging content is essential.

Qualifications

• Experience analysing complex information and applying policy to cases.
• Experience with data protection principles and liaison with stakeholders.
• Ability to manage sensitive content with discretion under tight deadlines.

Responsibilities

• Manage sensitive HR casework daily.
• Analyse information and apply government policies to cases.
• Handle emotionally distressing content with discretion and resilience.
• Maintain accurate case notes and correspondence records.
• Collaborate with internal and external stakeholders to support priorities.

Skills

HR casework

Policy interpretation

Data protection

Stakeholder mgmt

Communication

Office 365

Resilience

SC Clearance

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

HM67: HR Caseworker

Location: Whitehall | Hybrid 1-3 days onsite following induction

Salary: Competitive Day Rate | Contract ending 31/3/2027

Overview

First Military Recruitment are currently seeking a HR Case Worker on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• Managing sensitive HR casework
• Analysing complex information and applying government policies to individual cases.
• Handling emotionally distressing content with discretion and resilience.
• Maintaining accurate case notes and correspondence records.
• Building relationships with internal and external stakeholders to support priorities.

Skills and Qualifications

• Experience analysing complex information from multiple sources, with keen eye for attention to detail.
• Experience using government policy to make decisions.
• Experience working to strict policies and procedures.
• Ability to clearly articulate and justify decisions based on policy.
• Experienced working to tight deadlines in high pace and sensitive operational environment.
• Previous Casework Experience.
• Experience of problem solving.
• Stakeholder Management.
• Good knowledge of Data Protection.
• Demonstrates excellent communication and written skills.
• Competent with Microsoft Office 365 (Outlook, Word, PP, Excel, Teams etc.).
• Exposure to graphic/disturbing material and stories.
• Requirement to discuss up front with candidates to ensure they are resilient and ok with this.
• Empathy.
• Active SC Clearance.

Desirable

• Home Office/Police/Immigration background.
• Experience dealing with complex cases.