HR Casework Manager

Government Recruitment Service; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in London is recruiting a HR Casework Manager to join the Department of Health and Social Care’s HR Casework Service. The role involves supporting the resolution of complex, sensitive, high‑risk employee‑relations cases as part of an important organisational change process.

You will provide clear, practical and proportionate advice in line with employment law, governance and departmental policy, working with managers, HR colleagues and legal advisers to strengthen

Qualifications

• Experience handling complex, sensitive employee-relations cases.

Responsibilities

• Provide clear, practical and proportionate advice so cases are managed fairly and in line with employment law and policy.
• Collaborate with managers, HR colleagues and legal advisers to strengthen governance and reduce risk.

Job description

In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.

DHSCoperates a hybridcaseworkservice. The Ministry of Justice Civil Service HR Casework Services provides core casework support, while oursmall in-house teamleads the mostcomplex,sensitive,high-risk and high-profilematters. Working closely withsenior leaders, managers, HR colleagues and legal advisers, the team provides expert advice, strengthens governance anduses insight from casesto improve services, enhance the employee experience and reducefuture casework risk. You will join the department at a pivotal time of significant organisational transformation, with the opportunity to be at the forefront of this journey and help shape how casework services evolve to meet future needs.

Join the Department’s HR casework service at an important point of organisational change, supporting the resolution of complex, sensitive, high-risk and escalated employee-relations cases, including matters outside the Ministry of Justice Civil Service HR Casework Services remit.

Working with managers, HR colleagues, legal advisers and other stakeholders, you will provide clear, practical and proportionate advice so cases are managed fairly, consistently and in line with employment law, departmental policy, governance and business needs.

The role will also contribute to:

• strengthening governance, reducing employment and litigation risk, and improving service quality and consistency; and supporting preparation for the transition of NHS England functions into DHSC in 2027.

Proud member of the Disability Confident employer scheme

HR Casework Manager

Company: Government Recruitment Service Salary: £44,054 to £44,054 a year Hours: Full-time Location: London Job type: Temporary Posting date: 22 Oct 2026 Closing date: 2 Nov 2026

Proud member of the Disability Confident employer scheme

Summary

In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.

DHSCoperates a hybridcaseworkservice. The Ministry of Justice Civil Service HR Casework Services provides core casework support, while oursmall in-house teamleads the mostcomplex,sensitive,high-risk and high-profilematters. Working closely withsenior leaders, managers, HR colleagues and legal advisers, the team provides expert advice, strengths governance anduses insight from casesto improve services, enhance the employee experience and reducefuture casework risk. You will join the department at a pivotal time of significant organisational transformation, with the opportunity to be at the forefront of this journey and help shape how casework services evolve to meet future needs.

Join the Department’s HR casework service at an important point of organisational change, supporting the resolution of complex, sensitive, high-risk and escalated employee-relations cases, including matters outside the Ministry of Justice Civil Service HR Casework Services remit.

Working with managers, HR colleagues, legal advisers and other stakeholders, you will provide clear, practical and proportionate advice so cases are managed fairly, consistently and in line with employment law, departmental policy, governance and business needs.

The role will also contribute to:

• strengthening governance, reducing employment and litigation risk, and improving service quality and consistency; and supporting preparation for the transition of NHS England functions into DHSC in 2027.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.