HR Case Manager - Field Based ( Nationwide travel)

Iceland Foods; Croydon; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company car

Job summary

Iceland Foods is seeking a committed HR Case Manager to provide professional HR advisory support to managers across the business. The role involves handling complex employment matters, including investigations and suspensions, while working field-based with nationwide travel and a company car provided.

You will liaise with stakeholders, manage a portfolio of cases, and ensure high standards of employment practice in line with company policies. A full UK driving licence is essential.

Qualifications

• Proven track record of managing a range of complex HR cases
• Up-to-date knowledge of UK employment law and its implications for employers
• Confident communication with people at all levels and ability to coach
• Strong partnership working with stakeholders across the business
• Ideally CIPD qualified (Level 7)
• Ability to work flexibly in an agile way to meet deadlines

Responsibilities

• Provide professional, proactive HR advisory service to managers across the business
• Offer guidance on complex people matters focusing on best outcomes for business and colleagues
• Support managers with day-to-day case management of serious/complex employment issues
• Act as HR lead on hearings and appeals across nationwide locations where appropriate
• Ensure compliance with Iceland Foods HR policies and guidelines
• Record and manage case details accurately on the Case Management System

Skills

HR case management

UK employment law

Coaching

Stakeholder management

Communication skills

Agile working

Education

CIPD Level 7

Tools

Case management software

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and due to growth we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The candidate will be preferably be based around the Croydon or Kent area of England area. The role is field based with nationwide travel. A company car is provided and therefore a full UK Driving Licence is required for this role.

PURPOSE OF THE ROLE

• To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.


• To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.


• To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

• Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders


• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales


• Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations


• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines


• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.


• Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required


• Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application


• Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required


• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

• Proven track record of managing a range of complex HR cases


• Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers


• Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own


• Strong partnership working with a variety of stakeholders


• Ideally CIPD qualified (Level 7)


• Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations


• Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback


• Good analytical and problem solving skills


• Full UK Driving licence (field based roles)