HR Case Manager - Field Based

Iceland Foods; Croydon; On-site; GBP 40,000 - 60,000; Full time

Job summary

Iceland Foods is seeking an experienced HR Case Manager to provide proactive, expert HR advisory support to managers nationwide. The role is field based with travel across the country, and a full UK driving licence is required.

You will manage complex cases, review investigations, and support hearings and appeals while aligning with Iceland Foods’ policies and legal framework. A CIPD Level 7 is preferred for this role.

Qualifications

• Proven track record of managing complex HR cases.
• UK employment law knowledge and implications for employers.
• Experience advising managers and overseeing investigations/hearings.
• CIPD Level 7 qualification preferred.

Responsibilities

• Provide professional HR advisory service to managers across the business.
• Manage a portfolio of cases with prioritised activities and deadlines.
• Provide face-to-face support on complex people matters, including hearings and appeals.
• Record case details accurately on the Case Management System and drive cases to conclusion.
• Coach managers on people management, communication, and consistent decision making.

Skills

HR case management

UK employment law

Stakeholder management

Communication skills

Analytical skills

Problem solving

Education

CIPD Level 7

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and due to growth we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The candidate will be preferably be based around the Croydon or Kent area of England area. The role is field based with nationwide travel. A company car is provided and therefore a full UK Driving Licence is required for this role.

Purpose of the Role

• To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
• To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
• To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

• Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
• Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
• Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
• Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
• Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

• Proven track record of managing a range of complex HR cases
• Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
• Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
• Strong partnership working with a variety of stakeholders
• Ideally CIPD qualified (Level 7)
• Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
• Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
• Good analytical and problem solving skills
• Full UK Driving licence (field based roles)