HR Case Manager

Iceland Foods; United Kingdom; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday (including bank)

Discounts in Iceland stores

Subsidised staff restaurant and Costa

Free onsite parking

Job summary

Iceland Foods Ltd in Deeside, Wales, with some flexibility to work from home, is recruiting two HR Case Managers on a permanent basis. The role focuses on managing long-term absence, UK Right to Work checks, and delivering expert HR advisory support to managers across the business, including complex disciplinary matters, investigations and hearings.

You will work autonomously yet collaboratively within the HR team, while adhering to policy and legal requirements, with benefits including 33 days

Qualifications

• Proven track record of managing a range of complex HR cases (e.g., absence, disciplinaries).
• Comprehensive up-to-date knowledge of UK employment law and its implications for employers.
• Confident communication with managers at all levels, coaching when needed.

Responsibilities

• Act as HR lead on complex people matters, including hearings and appeals.
• Provide proactive HR advisory support to managers across the business.
• Ensure case management details are accurately recorded and tracked.

Skills

HR case management

UK employment law

Complex advisory

Stakeholder engagement

Coaching managers

Education

CIPD Level 7

Tools

Case Management System

Microsoft Office

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people. Due to growth we are searching for 2 committed and passionate HR Case Managers to join our growing business on a permanent basis (

The position is contractually based at Deeside, with some flexibility to work from home depending on business needs.

Purpose of the role:

• To manage prolonged long term absence in addition to Right to Work in the UK checking processes.
• To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
• To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
• To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.

Key Accountabilities/ Tasks:

• Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
• Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals
• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
• Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
• Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
• Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
• Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent
• Ensure all applicable SLAs are met / exceeded
• To undertake any other reasonable duties as requested

Measurements of success:

• Accurate, considered diary management
• Compliance with HR policy and legislation /processes
• Risk analysis - SLA’s met - People issues successfully dealt with by the line with appropriate support
• Accurate and timely completion of case management administration

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:

• Proven track record of managing a range of complex HR cases
• Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
• Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
• Demonstrate strong partnership working with a variety of stakeholders
• Ideally CIPD qualified (Level 7)
• Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
• Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
• Can evidence building capability within a coaching framework - Good analytical and problem solving skills

Alongside this we can offer you:

• 15% discount in Iceland stores
• 30% discount at Club Individual Restaurants
• 33 days holiday (including bank holidays)
• Free onsite parking
• Subsidised staff restaurant and Costa Coffee