HR Case Manager

New Ventures Recruitment Ltd; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Generous holiday allowance

Employee discount schemes

Onsite facilities including parking

Subsidised dining

Long service and recognition schemes

Hybrid after 1st month

Job summary

New Ventures Recruitment Ltd is seeking an HR Case Manager to join their HR team. This telephone-based advisory role supports managers across the business, handling complex ER issues with focus on compliance, Right to Work checks, and employment law.

You will manage a personal caseload, coach managers, and work with HR colleagues to ensure consistent, commercially sound outcomes. Hybrid work arrangement offered after one month.

Qualifications

• Proven experience managing complex HR/ER casework.
• Strong knowledge of compliance and Right to Work checks.
• Up-to-date knowledge of UK employment law.
• Confident communicator with the ability to influence at all levels.
• Ability to work autonomously while managing multiple priorities.

Responsibilities

• Provide professional HR advice via telephone and written communication to managers.
• Own and manage a varied caseload of ER issues including disciplinary, grievance, capability, and employee concerns.
• Guide managers through investigations, hearings, appeals, and suspensions.
• Review investigation reports and formal documentation to ensure compliance with law and policy.
• Maintain accurate case records and progress cases within SLAs.
• Collaborate with HR colleagues to ensure consistency and best practice across the function.

Skills

Complex HR/ER casework

Right to Work checks

UK employment law

Influence and stakeholder management

Autonomous multi-tasking

Diary management

Education

CIPD Level 5 or above

Tools

Case management system

Job description

We are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their amazing HR team. This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where you'll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You'll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

• Provide professional, proactive HR advice via telephone and written communication to managers across the business
• Take ownership of the compliance and checks regarding Right to Work processes. (Must have a full understanding of this process, including Visas, etc)
• Take ownership of long-term absence cases
• Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns
• Support and guide managers through investigations, hearings, appeals, and suspensions
• Review and advise on investigation reports, outcome letters, and formal documentation
• Ensure all cases are handled in line with employment law, best practice, and internal policies
• Coach and support managers to build confidence and capability in people management
• Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs
• Work collaboratively with HR colleagues to ensure consistency and best practice across the function

About You

• Proven experience managing complex HR/ER casework
• Strong knowledge of Compliance & Right to work checks
• Strong, up-to-date knowledge of UK employment law
• Confident communicator with the ability to influence and challenge at all levels
• Able to take a pragmatic, commercially focused approach to problem-solving
• Comfortable working autonomously while managing multiple priorities
• Strong attention to detail with excellent organisation and diary management skills
• Experience coaching and developing managers is highly desirable
• CIPD Level 5 or above (or equivalent) is preferred

What's on Offer

• Competitive salary package
• Generous holiday allowance (including bank holidays)
• Employee discount schemes
• Onsite facilities including parking and subsidised dining
• Long service and recognition schemesSupportive and collaborative HR environment
• Hybrid after 1st month - 2 days in the office / 3 from home (non-contractual)

New Ventures Recruitment is an equal opportunities employer and working as an equal opportunities employer.

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