HR Advisor

The Portfolio Group Inc.; Leicester Forest East; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Annual leave increases

Résumé du poste

The Portfolio Group Inc. is partnering with a well-established UK business to recruit an HR Advisor for professional services. You will provide UK employment law guidance to a diverse client base, handling cases via phone and email with a focus on practical, compliant solutions.

You will benefit from extensive training, ongoing CPD, and clear progression into senior advisory or leadership roles within a supportive team and a KPI-driven environment.

Qualifications

• Proven, practical experience in a HR advisory role
• Strong working knowledge of UK employment law, HR best practice, and ACAS guidance

Responsabilités

• Provide accurate, legally compliant HR and employment law advice with a strong customer focus
• Manage a varied caseload of employee relations matters
• Support complex cases from initial enquiry through to resolution
• Build trusted, long-term relationships with clients
• Meet personal and departmental KPIs and SLAs
• Respond to client queries within contractual timeframes
• Provide clear options and innovative solutions tailored to each client's business
• Maintain detailed, accurate case notes on internal systems
• Support clients with documentation and ad-hoc letter drafting
• Stay up to date with legislative changes and ACAS guidance

Connaissances

UK employment law

ACAS guidance

customer service

communication

Outils

MS Office

case management systems

Description du poste

HR Advisor - Professional Services

Portfolio are proud to be partnering exclusively with a well-established and highly respected UK business, recognised as a leading provider of HR, Employment Law, Health & Safety and Business Compliance Services.

Offering a fast-paced, ambitious and supportive working environment, the business continues to grow and provides excellent opportunities for career development and progression.

We are seeking experienced HR professionals who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment.

The Role

As a HR Advisor, you will provide professional, personalised HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors.

You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles.

Key Responsibilities

• Provide accurate, legally compliant HR and employment law advice with a strong customer focus
• Manage a varied caseload of employee relations matters, including disciplinary, grievance, absence, performance, capability, flexible working, probation, dismissal, redundancy and restructuring cases.
• Support complex cases from initial enquiry through to resolution.
• Build trusted, long-term relationships with clients at every interaction
• Meet personal and departmental KPIs and SLAs
• Respond to client queries promptly and professionally within contractual timeframes
• Provide clear options and innovative solutions tailored to each client's business
• Maintain detailed, accurate case notes on internal systems
• Support clients with documentation, implementation guidance, and ad-hoc letter drafting
• Ensure advice aligns with client contracts, policies, and terms & conditions
• Stay up to date with legislative changes, best practice, and ACAS guidance

What You'll Bring

• Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR/ Employee Relations processes.
• Strong working knowledge of UK employment law, HR best practice, and ACAS guidance
• A proactive, solutions-focused mindset with creative problem-solving ability
• Confidence working in a fast-paced, KPI-driven professional services environment
• Excellent written and verbal communication skills
• Ability to prioritise workload and work autonomously when required
• Professional, adaptable, and resilient under pressure
• Strong attention to detail and accuracy
• Competent with MS Office and case management systems
• Enthusiasm for building client relationships

Why Join?

• Competitive salary and regular salary or career framework reviews.
• Join a market-leading, award-winning organisation with global backing
• Clear career progression and development opportunities
• High-quality training and ongoing learning
• Collaborative, supportive team culture
• Exposure to a wide variety of complex and interesting client cases
• Birthday leave, continuous service annual leave increases.
• Recognition awards and incentive opportunities