HR Case Management Coordinator

University of Cambridge; Cambridge; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

36 days annual leave

Pension scheme

Relocation assistance

Travel discounts

Job summary

The University of Cambridge is seeking an HR Case Management Coordinator to join the Case Management team. This fixed-term 12-month role focuses on coordinating complex and sensitive employee relations cases, taking minutes, arranging meetings, and preparing standard correspondence.

The post may be hybrid with a mix of in-person and remote work. Key responsibilities include managing low‑level case work, handling confidential information with care, and maintaining databases while collaborating

Qualifications

• Relevant administrative experience.
• Experience taking accurate minutes, arranging meetings and maintaining databases.
• Ability to handle confidential information sensitively.
• Excellent interpersonal skills.
• Excellent attention to detail.
• Ability to coordinate work and prioritise workload.

Responsibilities

• Lead on coordinating complex and sensitive case management processes.
• Take minutes and arrange meetings for casework.
• Prepare standard correspondence for cases.
• Manage and advise on low level case work.
• Assist with file/database maintenance and reporting.
• Contribute to team processes and documentation.

Skills

Admin experience

Minutes taking

Confidential handling

Interpersonal skills

Attention to detail

Time management

Job description

The University of Cambridge is recognised globally as a renowned centre for research, education and scholarship. We employ more than 12,500 staff in a range of academic, research and professional services roles, all of whom play a key role in maintaining and enhancing our world leading reputation. Our people are our greatest asset, and it is critical to our continued success that we create the right conditions for our people to thrive at Cambridge.

The Case Management team are responsible for the management of formal employee relations cases in one of the largest and most prestigious universities in the UK.

We encourage early applications as they will be reviewed on a rolling basis. The vacancy may close before the advertised deadline if a sufficient number of suitable applications are received.

Temporary cover: This post is fixed-term for 12 months or the return of the post holder, whichever is the earlier.

The Role

This is an exciting opportunity to join a new team and the HR Case Management Coordinator will be a key role, leading on the effective coordination of complex and sensitive case management processes. This will include taking minutes, arranging meetings and preparing standard correspondence. The role will also manage and advise on low level case work.

About You

• Relevant administrative experience
• Experience with taking accurate minutes, arranging meetings and maintaining databases
• Be able to manage confidential information sensitively
• Excellent interpersonal skills
• Excellent attention to detail
• Be able to coordinate work and prioritise your own workload

Please note that in addition to the base salary stated above, the successful candidate for this post will receive an additional 2.5% supplement to their pay.

Why join us?

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance of 36 days paid leave (including bank holidays);
• Flexible and hybrid working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare);
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation/the provision of accommodation.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture.

Elements of this role are suitable for hybrid working, where staff can split their time between in-person collaboration and remote working. The frequency of the remote elements of the role can be discussed with the recruiting manager.

We welcome applications from individuals who wish to be considered for flexible working arrangements.

Closing date: Tuesday 15 September 2026

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.