HR Business Partner

Metropolitan Gaming; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading gaming and leisure brand seeks an experienced HR Business Partner for their London operations. This role involves driving HR strategies, enhancing employee experience, and fostering a positive workplace culture. Ideal candidates will have a CIPD Level 5 qualification and extensive HR experience, particularly in the retail or hospitality sectors.

Benefits

50% off food and beverages in all UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Employee health and wellbeing services

Cycle to work scheme

Qualifications

• 5+ years of experience in a similar role, preferably in retail/hospitality.
• Proven Senior HR Generalist experience across the employee lifecycle.
• Deep understanding of employment law and HR best practices.

Responsibilities

• Drive people initiatives to support business success and culture.
• Partner with Senior Managers to influence people-focused decisions.
• Manage employee relations and ensure compliance with policies.

Skills

Analytical skills

Conflict resolution

Collaboration

Influencing

Adaptability

Education

CIPD Level 5 qualification

Job description

HR Business Partner - Tottenham Court Road, London

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests, whichever platform or venue they visit.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company through regular training and development, and to be part of an exciting high-performance team. Our benefits include:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Cycle to work scheme

The Role

We are seeking an experienced, dynamic, and commercial HR Business Partner to support our vibrant London casinos. This role will be key to the business functions it partners, driving people initiatives to support success and strategic direction.

You will report to the Head of HR, working closely with key stakeholders to develop and implement HR strategies that align with our business objectives, foster a positive workplace culture, and enhance employee experience. We aim to evolve our current practices towards a best-in-class approach with strong fundamentals.

Main Objectives

The role involves building strong business relationships and partnering with senior managers to influence better people-focused decisions. There will also be opportunities to work on specific projects within the wider People Team and to take ownership of key priorities.

People Partnering

• Build and drive the people agenda to deliver results, including initiatives to improve performance and support business growth.
• Develop sustainable and credible relationships with key stakeholders.
• Partner with the business on all aspects of the employee lifecycle, including absence, sickness, referrals, recruitment, development, talent and succession planning, and exit feedback.
• Provide strategic guidance on organisational design, change management, and workforce planning.
• Act as a trusted advisor and coach to managers and staff on employee relations issues, providing guidance and support to resolve workplace conflicts.
• Manage the onboarding process for new employees, ensuring engagement and comprehensive training.
• Ensure local inductions meet quality standards.
• Collaborate with Centres of Excellence to design and implement HR initiatives company-wide.
• Ensure compliance with policies, employment law, and regulations, managing performance reviews, leave, wellbeing, and employment relations.
• Develop and use metrics and analytics to evaluate HR initiatives and inform decision-making.
• Support organisational development projects with the Head of HR.
• Provide insights into function/market needs to improve HR strategies.
• Stay updated on industry trends to keep HR practices current and competitive.
• Assist COE teams with recruitment support, external events, and induction days.

Employee Relations

• Partner with stakeholders to address employee relations issues, including disciplinaries, grievances, and flexible working requests.
• Conduct thorough investigations when necessary.
• Support senior HR management with complex case management.

Culture / Employee Engagement

• Drive high engagement through the annual engagement plan, surveys, and feedback actions.
• Support employee forums and initiatives promoting diversity and inclusion.

Skills and Experience

• Minimum CIPD Level 5 qualification or equivalent experience.
• Over 5 years of experience in a similar HR role; experience in retail/hospitality or gaming is desirable.
• Comprehensive knowledge of employment law and HR best practices.
• Proactive, energetic, and solution-oriented mindset.
• Ability to work collaboratively in a fast-paced environment.
• Strong analytical, influencing, and conflict resolution skills.
• Proficiency in data analysis and insight development.

* This role offers 2 days of remote work, with the remaining days based at our London venues and Head Office.