HR Business Partner - Tottenham Court Road, London

Metropolitan Gaming; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming and leisure brand is seeking an experienced HR Business Partner to support its London casinos. This role involves driving HR strategies, enhancing employee experience, and fostering a positive workplace culture. The ideal candidate will have a CIPD Level 5 qualification and significant experience in HR within a dynamic environment.

Benefits

50% off food and beverages in all UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Employee health and wellbeing services

Cycle to work scheme

Qualifications

• 5+ years of experience in a similar HR role, preferably in retail/hospitality.
• Proven experience across all aspects of the employee lifecycle.
• Deep understanding of employment law and HR best practices.

Responsibilities

• Drive people initiatives and develop HR strategies to support business objectives.
• Partner with senior managers to influence people-focused decisions.
• Manage employee relations matters including disciplinaries and grievances.

Skills

Analytical skills

Conflict resolution

Influencing

Collaboration

Adaptability

Education

CIPD Level 5 qualification

Job description

HR Business Partner - Tottenham Court Road, London

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, through regular training and developmentand to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Cycle to work scheme

The Role

We are looking for an experienced, dynamic, commercial HR Business Partnerto support our vibrant London casinos. This role will be integral to the business functions it partners, driving people initiatives to support its success and strategic direction.

You will report to the Head of HR partnering closely with key stakeholders across the business to develop and implement HR strategies that support our overall business objectives, fosters a positive workplace culture, and enhances our employee experience. We have some great foundations in place, and this will be about evolution, taking things to the next level and moving towards a best-in-class approach with exceptional basics.

Main Objectives

The role will be responsible for building strong business relationships and partnering with Senior Managers to influence better people-focused business decisions. There will also be the opportunity to work within the wider People Team on specific projects and to take ownership of key business priorities/projects.

People Partnering

• Be responsible for building and driving the people agenda to deliver results including creating initiatives to drive performance and accelerate the growth of the business.
• Build sustainable and credible business relationships with key stakeholders.
• Expertly and adeptly partner with the business, owning all aspects of the People lifecycle for your business areas (Absence, Sickness/OH Referrals, Recruitment, Development, Talent & Succession Planning, Exit Survey feedback Plans).
• Provide strategic direction and insights on the organisational design – coaching and building change plans to manage – mitigating risk and delivering seamless and effective change including workforce planning.
• Act as a trusted advisor and coach to both managers and our people on employee relations matters, providing guidance and support to resolve workplace issues and conflicts.
• Own the 90-day onboarding framework for all new starters within your locations ensuring they complete the required training, OTJ training, Inductions and training plans whilst feeling engaged in their teams.
• Ensure that local company Inductions are being held for new starters and to the required standard/quality.
• Work with Centre of Excellence teams to design and implement HR initiatives companywide.
• Through a full understanding of policies, employment law and regulatory requirements, ensure that appropriate people practices are in place and followed by the business including performance reviews, performance management, leave management, personal wellbeing support and employment relations matters.
• Establish a data-driven approach by developing and implementing robust metrics and analytics that measure the effectiveness and impact of our HR initiatives, facilitating meaningful and impactful conversations with key stakeholders to guide better business and people-focused decisions.
• Supporting any proposed OD working with the Head of HR to build the proposal, working through the plan and supporting delivery of the change.
• Understand and communicate function/market needs to feed into the COE teams’ agenda, providing insight-driven feedback to continuously improve.
• Stay current with industry trends and best practices to ensure our HR strategies are both current (with a future focus) and competitive.
• Supporting COE teams as the first point of contact for hiring managers (ATS support and training), external recruitment/HR events and Company Induction days.

Employee Relations

• Partner with key stakeholders in providing a solutions service in dealing with all employee relations such as disciplinaries (up to and including Dismissal), grievances, and flexible working applications and proactively identify opportunities to address recurring issues.
• Conduct effective, thorough and objective investigations when needed.
• Support the Head of HR in the case management of disciplinary above Final Written Warning level and for complex grievances.

Culture / Employee Engagement

• Ensure high engagement and visibility in the execution of the annual engagement plan (Employee Opinion Survey / Actions / Engagement Plans, Pulse Surveys, Exit Surveys).
• Support the implementation of key Employee forum feedback actions.
• Champion a culture of listening, learning and diversity & inclusion to foster belonging and support diversity of thought.

Required Skills and Behaviours:

• Minimum CIPD Level 5qualification or relevant working experience
• 5+ years of experience in a similar role. Retail/Hospitality industry desirable (or gaming)
• Proven Senior HR Generalist experience across all aspects of the employee lifecycle
• Deep understanding of employment law and HR best practices
• Can-do attitude, loads of energy, naturally and proactively identifying challenges as well as developing and delivering solutions of value.
• Ability to work collaboratively in a fast-paced and evolving environment
• High learning agility and adaptability
• Strong analytical and critical thinking skills
• Skilled in influencing and conflict resolution
• Demonstrated ability to manage multiple projects and priorities
• Proficient in analysing data and developing actionable insights

* This role will allow for 2 days of working from home. The three other days in a working week will be based between our London Venues and Head Office.