HR Advisor UK&IE

Customs Support Group; Felixstowe; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

Professional development

Career progression opportunities

Job summary

Customs Support Group is seeking an experienced HR Advisor for the UK & Ireland to provide practical HR support across employee relations, HR operations, and development.

You will work with the Senior HR Manager to drive people analytics, workforce planning, and change initiatives while ensuring compliance with UK employment law and GDPR.

Qualifications

• Minimum 5 years in HR Advisor/Generalist or similar role.
• Strong knowledge of UK employment law and best practices.
• CIPD Level 5 qualification or equivalent is required.

Responsibilities

• Provide first-line HR advice to managers and employees across UK & Ireland.
• Coordinate onboarding, changes, salary reviews, promotions and offboarding.
• Support performance reviews, HiPo programs and leadership development.
• Produce regular HR reports and dashboards, analysing key metrics.
• Assist HR projects, change management, and automation initiatives.
• Ensure GDPR compliance and maintain accurate HR records.

Skills

Employee relations

UK employment law

Stakeholder management

Organisation & prioritisation

Analytical skills

Communication

HR systems

Microsoft Office

Education

CIPD Level 5

Tools

HRIS systems

Payroll systems

Job description

Company Overview

We are a dynamic and growing customs and logistics services provider, committed to creating an engaging, inclusive, and high-performing workplace. As our business continues to expand across the UK and Ireland, we are looking for an enthusiastic and people-focused HR Advisor - UK & Ireland to join our Human Resources team and support our employees and managers throughout the employee lifecycle.

Position Summary

As an HR Advisor - UK & Ireland, you will provide practical, commercial, and employee-focused HR support across a broad range of HR activities. Working closely with the Senior HR Manager UK & Ireland, you will play a key role in employee relations, HR operations, talent development, organisational change, workforce planning, and people analytics.

This position offers an excellent opportunity for an experienced HR professional who is looking to broaden their experience and develop towards a Senior HR Advisor or HR Business Partner role while gaining exposure to strategic HR initiatives and business transformation projects.

Key Responsibilities

Employee Relations

• Provide first-line HR advice and guidance to managers and employees.
• Manage a variety of employee relations matters including absence management, disciplinary processes, grievances, probation reviews, flexible working requests, family-related matters, and reasonable adjustment requests.
• Prepare HR correspondence, outcome letters, and case documentation.
• Attend formal meetings and support managers throughout HR processes.
• Ensure employee relations cases are managed consistently, fairly, and in line with company policies and employment legislation.
• Escalate complex or high-risk matters to the Senior HR Manager where appropriate.

HR Operations

• Coordinate employee lifecycle activities including onboarding, contractual changes, promotions, salary reviews, transfers, and offboarding.
• Draft employment contracts, letters, and other HR documentation.
• Maintain accurate employee records and HR systems.
• Support payroll processes through timely and accurate submission of employee changes.
• Ensure compliance with company policies, employment legislation, and GDPR requirements.
• Conduct periodic audits of HR records and documentation.

Performance, Talent & Development

• Support annual performance review and development processes.
• Assist with talent reviews and succession planning activities.
• Coordinate High Potential (HiPo) and leadership development programmes.
• Support learning and development initiatives, apprenticeship activities, and training administration.
• Maintain training records and monitor completion of mandatory learning.
• Collaborate with managers to track development plans and career progression opportunities.

People Analytics & Reporting

• Produce regular HR reports and dashboards covering key people metrics including headcount, turnover, absence, and development activity.
• Analyse HR data to identify trends, risks, and opportunities.
• Support workforce planning activities through data analysis and reporting.
• Assist in preparing reports and presentations for business leaders.
• Help develop reporting processes that provide meaningful insights and support data-driven decision making.

HR Projects & Organisational Change

• Support delivery of HR projects and business improvement initiatives.
• Assist with organisational change activities, restructures, and consultation processes.
• Support business integration activities where required.
• Coordinate project plans, action tracking, and communications.
• Contribute ideas to improve HR processes and enhance the overall employee experience.

Technology, AI & Continuous Improvement

• Support the adoption of technology and digital tools that enhance HR effectiveness.
• Identify opportunities to streamline administrative processes through automation and AI-enabled solutions.
• Assist with the development of HR dashboards, reporting tools, and employee self-service resources.
• Stay informed about emerging HR technology and AI developments.
• Promote a culture of continuous improvement and innovation within HR services.

Qualifications And Experience

• Minimum 5 years of experience in an HR Advisor, HR Generalist, or similar HR role.
• Strong employee relations experience with confidence supporting managers through complex people matters.
• Good understanding of UK employment law and HR best practices.
• Excellent organisational, prioritisation, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience using HR systems and Microsoft Office applications.
• Strong analytical skills with the ability to interpret and present HR data clearly.
• CIPD Level 5 qualification.
• Fluent English communication skills, both written and spoken.

Desirable

• Knowledge of Irish employment legislation.
• Experience supporting organisational change, restructures, or consultation processes.
• Experience producing HR reports, dashboards, and people analytics.
• Exposure to workforce planning and talent management initiatives.
• Experience with AI tools, automation platforms, or digital HR solutions.

What We Offer

• Competitive compensation package based on experience.
• Hybrid working model with a combination of office and remote work.
• Opportunity to work closely with senior HR leadership and gain exposure to strategic HR initiatives.
• Professional development and clear career progression opportunities.
• Exposure to talent management, workforce planning, organisational design, and business transformation projects.
• A collaborative, supportive, and people-focused working environment.
• Opportunity to contribute to HR innovation, digitalisation, and continuous improvement initiatives.
• Full-time permanent role within a growing international organisation.

Development Opportunity

This role is designed for an ambitious HR professional seeking long-term career growth. Working alongside the Senior HR Manager UK & Ireland, you will gain valuable exposure to strategic HR activities including workforce planning, organisational design, succession planning, talent management, and business transformation initiatives. For the right individual, this role offers a clear pathway towards progression into a Senior HR Advisor or HR Business Partner position.