HR Advisor - On-Site Client Relations & SME Support

HR Dept - South Warwickshire; England; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Car owner with driving licence

Job summary

HR Dept - South Warwickshire is seeking an experienced HR Advisor to provide practical, commercially focused HR support to a portfolio of SME clients. You will build strong client relationships and deliver timely, compliant HR guidance.

Travel across Coventry, Warwickshire and occasionally Derbyshire is required. CIPD Level 5+ is essential; you will join a close-knit team that supports development and pragmatic solutions.

Qualifications

• Enthusiastic and passionate about HR and providing first-class customer service.
• CIPD qualified to Level 5 or above (essential).
• Strong generalist HR experience.
• Strong understanding of SME environments and the challenges faced by SMEs.
• Sound knowledge of employment law and commitment to keeping up to date with legislative changes.
• Excellent written English, good numeracy, and ability to work accurately at pace.
• Strong administrative skills and IT literacy.
• Excellent organisation and communication skills.
• Strong problem-solving skills and sound judgement, with ability to deliver pragmatic solutions.
• Car owner with a full driving licence (essential).
• Enjoys working as part of a small, close team.
• A proactive approach to learning and professional development, with a willingness to share knowledge and support others.

Responsibilities

• Answer incoming advice calls, provide HR guidance, and log all advice on the CRM for audit trail.
• Provide requested letters and ensuring records are accurately maintained and updated.
• Deliver practical, user-friendly HR advice and a high standard of customer service to clients.
• Attend and run employee relations meetings alongside and/or on behalf of clients.
• Draft bespoke letters, policies, contracts of employment and handbooks, ensuring compliance with employment legislation.
• Deliver ad-hoc HR projects for clients (e.g., restructures, redundancies, policy development).
• Account manage key clients, providing regular on-site support as the client base grows.
• Participate in designing and offering additional services to benefit clients.
• Travel across Coventry and Warwickshire, and occasionally Derbyshire, to deliver on-site support where required.
• Support colleagues and contribute to the development of the team's HR capability.
• Ensure client targets and deadlines are met.
• Maintain CPD and keep employment law knowledge up to date (e.g., CIPD events, legal updates).

Skills

Generalist HR

Education

CIPD Level 5+

Job description

HR Dept - South Warwickshire is seeking an experienced HR Advisor to provide practical, commercially focused HR support to a portfolio of SME clients. You will build strong client relationships and deliver timely, compliant HR guidance.

Travel across Coventry, Warwickshire and occasionally Derbyshire is required. CIPD Level 5+ is essential; you will join a close-knit team that supports development and pragmatic solutions.