HR Advisor

Sureserve Group; Stowmarket; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Sureserve Group is seeking a professional HR Advisor to support its growing team in Stowmarket. The successful applicant will manage employee relations, engagement initiatives, and organizational design, providing essential HR services across multiple sites. Candidates with CIPD qualifications and experience in high-volume field-based environments are encouraged to apply. The role offers the flexibility of hybrid working arrangements, with a strong focus on employee wellbeing and development.

Benefits

29 Days annual leave

Employee wellbeing programme

Enhanced Maternity & Paternity Packages

Dental/Healthcare cash plan

Cycle to Work Scheme

Sureserve Academy for career progression

Qualifications

• Practical experience in HR Advisor role.
• Strong ER skills and knowledge.
• Flexible to travel to sites frequently.

Responsibilities

• Support employee relations processes and manager coaching.
• Lead the onboarding and employee induction program.
• Provide HR metrics and project support.

Skills

Employee Relations

Communication

Problem Solving

Attention to Detail

Organisational Skills

Education

CIPD Level 5 Qualification

Tools

MS Office

HR Systems

Excel

Job description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are currently searching for aprofessional and effective HR Advisor to support the rapidly expandingbusiness needs and that of our managers and employees.

Key Responsibilities:

Employee Relations

• Supporting managers in the employee relations process by coaching and developing their capabilities in (not limited to) disciplinary, grievances, managing sickness, performance, and ill-health
• Ensure company policy and best practice is adhered to in all employee relations procedures
• Manage HR processes from end to end
• Provide informal mediation in workplace disputes and conflict resolution

Employee Engagement and Wellbeing

• Support initiatives fromthe employee engagement survey, ensuring feedback and results are shared and actioned.
• Act as a point of contact for employee wellbeing concerns and support services

Organisational Design

• Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice

Onboarding

• Liase with our resourcer to take ownership of, and lead the delivery of a comprehensive employee induction program across our key sites, ensuring a smooth and engaging onboarding experience

Reporting

• Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends to the relevant business.

Projects

• Support the HR team in developing key projects to support the business needs

Training

• Provide training to managers as needed on HR processes and best practice

Manage HR inbox

• Deal with queries as required that fall outside the remit of the HR Administrator

Required Attributes

• The ideal candidate shouldhold or be working towards L5 CIPD qualification
• Previous practical experience operating within an HR Advisor capacity with a high volume of field based employees across multiple sites.
• Ability to build credible working relationships with key stakeholders
  
• Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability
  
• Pro active approach to identifying issues and solutions
  
• Attention to detail with clear and simple communication skills, both verbally and written
  
• Attention to detail in document management and retention
• Results focussed and ability to translate these into actions and solutions.
  
• Ability to prioritise workload and take on multiple HR activities
  
• Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen
  
• A good understanding of employment legislation and how to apply this pragmatically
  
• Strong Excel and HR system skills and proficient in MS Office applications
• Flexibility to travel to sites on a frequent basis (expenses paid away from base location)

What We Offer

• 29 Days annual leave including Bank Holidays, plus the opportunity to earn an additional days leave every year for the first 5 years of employment.
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Annual Leave Purchase Scheme
• Cycle to Work Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

This vacancy can be offered as a hybrid role, and the flexibility to manage your own diary, within the confines of the business activity,it is expected that up to three days per week will be required in one of our sites. Working hours are: Monday to Friday 8am till 5pm with 1 hour for lunch.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.