HR Advisor

SmartRecruiters, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Turner & Townsend in the UK is seeking an experienced HR professional to join its UK HR team. You will provide high-quality operational HR support across the business, partnering with line managers and employees to deliver timely advice, administer policy, and maintain accurate data.

This role focuses on managing employee relations, coordinating People Playbook activities, generating insightful HR reports, and supporting inclusion and wellbeing initiatives in a fast-paced environment.

Qualifications

• Provide HR advice to managers, ensuring matters are handled in line with policy.
• Coordinate and deliver People Playbook activities with accurate documentation.
• Manage employee relations cases and escalate high‑risk matters as needed.
• Support medical declarations, sickness absence, occupational health referrals and PHI processes.
• Maintain accurate HR data, ensure records are up to date and audit-ready.
• Identify emerging people issues and guide managers to resolve them with policy governance.
• Support manager capability building with practical guidance and process coaching.
• Prepare Peakon engagement reporting for assigned areas.
• Promote inclusion, engagement and wellbeing across the business.
• Contribute to HR projects and continuous improvement initiatives.

Responsibilities

• Provide HR advice to managers and ensure consistent, policy-aligned handling of people matters.
• Coordinate and deliver People Playbook activities; maintain documentation and ensure timely communications.
• Support a range of employee relations matters and escalate appropriately.
• Assist with medical declarations, sickness absence, occupational health referrals and PHI processes.
• Maintain HR data accuracy and support high-volume transactional activity.
• Flag risks early and collaborate with managers to resolve issues through governance.

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

As part of the UK HR team, you will provide high-quality operational HR support across the business, working closely with line managers and employees to offer clear, trusted advice, manage day‑to‑day people matters and support consistent application of policy. You will coordinate People Playbook activities and maintain accurate HR data, ensuring transactional tasks are completed efficiently, accurately and on time. Using good judgement and effective communication, you will build line manager capability and embed practical, inclusive ways of working that enhance engagement and wellbeing. Working collaboratively with the HR Business Partner's and wider HR workstreams, you will play a key role in delivering a reliable, consistent and positive employee experience.

Key role requirements

• Provide HR advice to managers, ensuring people matters are handled consistently, compliantly and in line with policy.
• Coordinate and deliver People Playbook activities, ensuring processes are followed, documentation is accurate and communications are timely and clear.
• Manage a range of employee relations cases, escalating more complex or high‑risk matters to the HR Business Partner or Senior HRBP as required.
• Support case work for medical declarations, sickness absence, occupational health referrals and the PHI application process.
• Maintain accurate HR data and documentation, supporting high‑volume transactional activity and ensuring records are up to date and audit‑ready.
• Identify emerging people issues, flagging risks early and supporting managers to resolve them through good practice and consistent application of policy and governance.
• Support capability building for managers, offering practical guidance, coaching on process steps and reinforcing effective ways of working.
• Prepare Peakon engagement reporting for assigned areas, providing insight and tracking follow‑up actions.
• Promote inclusion, engagement and wellbeing, ensuring activities, communications and processes reflect inclusive practice across the business.
• Contribute to HR projects and continuous improvement, working collaboratively with colleagues and supporting a smooth, positive employee experience.
• Prepare clear, accurate HR reports and insights, ensuring data integrity and providing timely updates to support decision‑making.
• Support effective communication, helping shape and share people updates for team meetings, manager briefings and divisional communications.

Qualifications

Measures of success

• Quality and timeliness of HR delivery
• Effective case management
• Manager experience and capability
• Insightful reporting and analysis
• Employee experience and consistency of policy and practice

Behaviours

• Make change happen: Resilient, adaptable with demonstrable experience of working in a small, fast-paced team environment.
• Do better everyday: Highly organised and efficient with excellent attention to detail and the ability to multi-task. Desire to solve problems and strive for continuous improvement.
• Collaborate to deliver our best work: Positive attitude and ability to influence and develop relationships with a variety of teams and individuals at all levels across the business.
• Always learning: constantly have an ear to the ground to develop commercial awareness, advance data and analytics skills and stay up-to-date with changes in employment law and industry best practice.
• Treat each other with care and respect: Excellent interpersonal skills, balancing compassion with the ability to make difficult decisions when needed.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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