HR Administration Apprentice - People Services

THG Ingenuity; Manchester; On-site; GBP 12,000 - 16,000; Full time

Job summary

THG Ingenuity in Manchester is seeking an Apprentice People Services Assistant to gain hands-on experience across HR administration, onboarding, records management and payroll support within a global digital commerce team.

You will learn HR systems, compliance, and cross-country processes while working with managers and colleagues, gaining practical skills and professional confidence through the apprenticeship.

Qualifications

• A genuine interest in people, HR and business administration.
• A positive attitude and willingness to learn.
• Good organisation skills and attention to detail.
• The ability to manage tasks and meet deadlines.
• Clear and professional communication skills.
• The confidence to ask questions and seek guidance when needed.
• The ability to work effectively as part of a team.
• A discreet and confidential approach when handling personal information.
• Basic IT skills, including Microsoft Office.
• The ability to review information carefully and identify errors or missing details.
• A practical and proactive approach to problem-solving.

Responsibilities

• Support the People Services team with day-to-day HR administration.
• Help collect and check new starter information and documentation.
• Support the onboarding and induction process for new employees.
• Maintain accurate electronic employee records and personnel files.
• Assist with monitoring probation periods and preparing relevant reports.
• Help respond to general queries from managers and employees, escalating more complex questions when needed.
• Support the leaver process, ensuring information is recorded accurately and on time.
• Assist with preparing resignation confirmations and other employee correspondence.
• Support the preparation of change of terms letters, ensuring information is accurate and approved.
• Update the HR system to reflect changes to employee information, reporting lines and organisational structures.
• Assist with processing employment contracts through the appropriate approval process.
• Help ensure contracts are issued and signed through the DocuSign portal.
• Learn how different templates and processes apply across countries, departments, roles and acquired businesses.
• Support regular checks to ensure documents have been returned, signed and filed correctly.
• Assist with the preparation of weekly international payroll information.
• Work collaboratively with colleagues and stakeholders across our international locations.
• Develop a strong understanding of HR systems, including Frontier Software.
• Support the wider People Team with projects and administrative tasks as required.
• Take responsibility for completing your apprenticeship work and applying your learning in the workplace.

Skills

People administration

HR systems

Onboarding

Documentation

Reporting

Communication

Teamwork

Discretion

Microsoft Office

Attention to detail

Education

No HR experience required

Tools

Frontier Software

Job description

THG Ingenuity in Manchester is seeking an Apprentice People Services Assistant to gain hands-on experience across HR administration, onboarding, records management and payroll support within a global digital commerce team.

You will learn HR systems, compliance, and cross-country processes while working with managers and colleagues, gaining practical skills and professional confidence through the apprenticeship.