HPLC Field Service Engineer

Germer International - Pharmaceutical Recruiting; Greater London; On-site; USD 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. In this role, you will provide essential maintenance and repair services for laboratory instruments, ensuring customers receive top-notch support. Your expertise in chromatography and technical troubleshooting will be crucial as you interact with clients across the UK and Europe. This position offers a unique opportunity to work in a collaborative environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you're passionate about engineering and customer service, this role is perfect for you!

Qualifications

• Experience in servicing laboratory instruments like HPLC and FPLC.
• Strong mathematical or engineering background preferred.

Responsibilities

• Perform maintenance and repairs on laboratory instruments.
• Communicate effectively with customers to resolve issues.

Skills

Chromatography (HPLC & FPLC)

Customer Communication

Technical Troubleshooting

Education

Associate’s or Bachelor’s degree in Engineering or Mathematics

High School Diploma/GED with 4+ years of experience

Tools

Laboratory Instruments (HPLC, FPLC, microplate readers, centrifuges)

Job description

2 weeks ago Be among the first 25 applicants

Germer International - Pharmaceutical Recruiting provided pay range

This range is provided by Germer International - Pharmaceutical Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $50,000.00/yr

Direct message the job poster from Germer International - Pharmaceutical Recruiting

Manager, Executive Searches and Recruiting at Germer International - specialized recruiting for small and mid-size Pharma and Biotech companies

Would you like to join a growing, global company that provides technical instrument maintenance and service to pharmaceutical and biotech clients across the UK and Europe? Our client is looking for a Field Service Engineer to support customers by performing regular maintenance, repair, and refurbishment of laboratory instruments (HPLC, FPLC, microplate readers, centrifuges, etc.)

**Must currently live in the United Kingdom to apply**

QUALIFICATIONS:

• Chromatography (HPLC & FPLC) experience required
• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments (microplate readers, chromatography machines, centrifuges, etc.)
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOP’s.
• Represent and promote the Company in a positive, professional manner.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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