HPLC Field Service Engineer

JR United Kingdom; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role involves providing exceptional maintenance and repair services for laboratory instruments across the UK and Europe. You will play a crucial role in ensuring customer satisfaction by extending the life of their equipment and troubleshooting any issues that arise. If you have a passion for technical service and a strong background in chromatography, this opportunity offers a chance to grow within a global company committed to excellence in the pharmaceutical sector.

Qualifications

• Experience with HPLC and FPLC is essential for this role.
• Technical aptitude in servicing biomedical and mechanical equipment is required.

Responsibilities

• Perform maintenance and repairs on laboratory instruments.
• Communicate effectively with customers to resolve issues and provide updates.

Skills

Chromatography (HPLC & FPLC)

Customer Communication

Technical Troubleshooting

Preventative Maintenance

Education

Associate’s or Bachelor’s degree in Engineering or Mathematics

High School Diploma/GED with relevant experience

Tools

Laboratory Instruments

Service Documentation

Job description

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Germer International - Pharmaceutical Recruiting

Location:

England, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Would you like to join a growing, global company that provides technical instrument maintenance and service to pharmaceutical and biotech clients across the UK and Europe? Our client is looking for a Field Service Engineer to support customers by performing regular maintenance, repair, and refurbishment of laboratory instruments (HPLC, FPLC, microplate readers, centrifuges, etc.)

Must currently live in the United Kingdom to apply

Qualifications:

• Chromatography (HPLC & FPLC) experience required
• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment

Primary Duties and Responsibilities:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments (microplate readers, chromatography machines, centrifuges, etc.)
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries, and the use of repair parts.
• Follow company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOPs.
• Represent and promote the company in a positive, professional manner.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.