HP Frameworks Coordinator — Customer & Order Admin

Xma; Livingston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 =3

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA, Livingston-based technology partner, seeks an organised HP Frameworks Administrator to manage administration around HP products and framework requirements, ensuring orders and customer information are processed accurately and efficiently. You’ll be a key contact for customers and internal stakeholders, taking ownership of queries and following actions through to completion.

As part of the team, you’ll support day-to-day administration and customer service activities, maintain records, and

Qualifications

• Previous experience in a customer service, administration or coordination role.
• Excellent attention to detail and strong organisational skills.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.
• The ability to enter and maintain information accurately.
• A professional and positive approach when dealing with customers.
• The confidence to take ownership of queries and see them through to resolution.
• The ability to work effectively as part of a team.

Responsibilities

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

Skills

Customer service

Administration

Coordination

Attention to detail

Organisational skills

Multi-tasking

IT systems

Tools

CRM

Job description

XMA, Livingston-based technology partner, seeks an organised HP Frameworks Administrator to manage administration around HP products and framework requirements, ensuring orders and customer information are processed accurately and efficiently. You’ll be a key contact for customers and internal stakeholders, taking ownership of queries and following actions through to completion.

As part of the team, you’ll support day-to-day administration and customer service activities, maintain records, and