HP Framework Administrator

Xma; Livingston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 =3

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA, Livingston-based technology partner, seeks an organised HP Frameworks Administrator to manage administration around HP products and framework requirements, ensuring orders and customer information are processed accurately and efficiently. You’ll be a key contact for customers and internal stakeholders, taking ownership of queries and following actions through to completion.

As part of the team, you’ll support day-to-day administration and customer service activities, maintain records, and

Qualifications

• Previous experience in a customer service, administration or coordination role.
• Excellent attention to detail and strong organisational skills.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.
• The ability to enter and maintain information accurately.
• A professional and positive approach when dealing with customers.
• The confidence to take ownership of queries and see them through to resolution.
• The ability to work effectively as part of a team.

Responsibilities

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

Skills

Customer service

Administration

Coordination

Attention to detail

Organisational skills

Multi-tasking

IT systems

Tools

CRM

Job description

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

We're looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston.

Working as part of the team, you'll be responsible for managing the administration around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently. You'll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What you will be doing: HP Frameworks Administrator

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

What we’re looking for: HP Frameworks Administrator

• Previous experience in a customer service, administration or coordination role.
• Excellent attention to detail and strong organisational skills.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.
• The ability to enter and maintain information accurately.
• A professional and positive approach when dealing with customers.
• The confidence to take ownership of queries and see them through to resolution.
• The ability to work effectively as part of a team.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [e-mail], and we will be happy to support you.

Keywords: HP, Administrator, customer service, IT Administrator, Hardware, Livingston, Order management, tracking, CRM, customer support

Company Overview

Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.