Housing & Tenancy Operations Specialist

Oyster; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

Oyster is seeking a Housing & Tenancy Administrator to join their busy property team. This hands-on role supports the full tenancy process, from referrals to preparing tenancy documentation, liaising with councils, managing benefit-related administration and assisting tenants after move-in.

The ideal candidate is highly organised, confident with people, and able to own a heavy workload, communicating with authorities, landlords and tenants, and using Word, Excel and CRM systems.

Qualifications

• Extremely organised with excellent attention to detail.
• Fast, accurate and comfortable working in a busy environment.
• Confident communicating with councils, tenants and external organisations.
• Proactive and able to work independently.
• Strong written and verbal communicator.

Responsibilities

• Managing new tenant and property referrals from councils and housing organisations
• Liaising with local authorities regarding placements, funding, rent and tenancy matters
• Preparing and issuing tenancy agreements and coordinating signatures
• Completing tenant onboarding and ensuring documentation is accurate and up to date
• Supporting changes to Housing Benefit, Universal Credit and other benefit claims
• Maintaining accurate tenant, property and tenancy records
• Responding to tenant enquiries by phone and email
• Working closely with the wider lettings and property team
• Managing multiple cases, deadlines and follow-ups independently
• Identifying and resolving issues using your own initiative

Job description

Oyster is seeking a Housing & Tenancy Administrator to join their busy property team. This hands-on role supports the full tenancy process, from referrals to preparing tenancy documentation, liaising with councils, managing benefit-related administration and assisting tenants after move-in.

The ideal candidate is highly organised, confident with people, and able to own a heavy workload, communicating with authorities, landlords and tenants, and using Word, Excel and CRM systems.