Housing Support Worker

Pathway Group; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading organization is seeking a Housing Support Worker to provide essential support to individuals facing challenges in achieving housing stability and independence. This role involves tenancy management, multi-agency collaboration, and direct support to diverse service users. Candidates should have a strong understanding of housing systems, compliance standards, and the ability to work flexibly. If you are compassionate and committed to making a difference, this role offers a meaningful opportunity to impact vulnerable lives positively.

Qualifications

• Understanding of housing systems and tenancy rights.
• Experience in multi-agency working for holistic support.

Responsibilities

• Assist individuals with housing applications and securing benefits.
• Support understanding of tenancy agreements and rights.
• Work with probation services and social workers for coordinated support.

Skills

Knowledge of housing systems

Experience dealing with vulnerable tenants

Strong organisational skills

Medium level IT skills

Job description

Join to apply for the Housing Support Worker role at Pathway Group

Base pay range

We are seeking a Housing Support Worker for our Persona One Supported Accommodation business. You will need to be able to provide direct support to individuals facing multiple challenges, helping them achieve housing stability, independence, and access to essential services. This role involves tenancy management, housing-related compliance, and multi-agency collaboration to improve long-term outcomes for service users.

You will support people from diverse backgrounds—including care leavers, refugees, and those with physical or learning disabilities—to access safe accommodation, manage tenancies, and build the foundations for independent living.

This position requires a strong understanding of housing systems, tenancy rights, and welfare benefits, as well as an awareness of housing compliance and property management standards. It offers an opportunity to make a measurable impact in the lives of vulnerable individuals by supporting them in achieving housing stability and independence. If you have the skills and commitment to drive positive change, we encourage you to apply.

This role demands compassion, resilience, and a practical understanding of housing systems, tenancy rights, and welfare benefits. You will work closely with local partners and need to be confident navigating multi-agency environments.

Key responsibilities and requirements:

1. Assist individuals with housing applications, securing benefits, and managing rent payments.
2. Support individuals in understanding their tenancy agreements, rights, and responsibilities.
3. Provide practical and emotional support to develop independent living skills.
4. Work in partnership with probation services, social workers, and housing authorities to ensure coordinated support.
5. Actively attract, manage, and retain client groups, ensuring continuous engagement.
6. Build and maintain strong relationships with external partners, including housing associations, local authorities, health services, and voluntary organisations.
7. Represent the organisation at external meetings and case reviews.

Skills and experience Required:

1. Knowledge of housing systems, tenancy agreements, and the benefits system.
2. Awareness of housing compliance standards, including fire safety, gas safety, and environmental health regulations.
3. Experience dealing with vulnerable tenants and providing appropriate support.
4. Full UK driving license and access to a vehicle (business car insurance required; mileage reimbursed).
5. Medium level IT skills (Outlook, Word, Excel).
6. Ability to work flexibly, including occasional evening visits.
7. Strong organisational skills to manage a caseload effectively while meeting deadlines.
8. Experience in multi-agency working to ensure holistic support for service users.

If you're passionate about supporting people to rebuild their lives and want to work in a role where your efforts truly matter, we want to hear from you.

Apply now — and be part of something meaningful.