Housing Support Officer - Project Impact

Wrexham County Borough Council; Wrexham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Membership in Local Government Pension

Flexible working arrangements

Generous annual leave up to 32 days

Warner family-friendly policies

Job summary

Wrexham County Borough Council is seeking a Housing Support Officer for Project Impact, based at Ruthin Road, working across the county to help vulnerable tenants sustain independent living and prevent homelessness.

You will assess eligibility, develop and agree support plans, deliver tailored support, and regularly review plans with tenants, including exit strategies for those ready to move on.

Qualifications

• At least two years’ experience in housing, social services or similar client-based field with vulnerable people.
• Basic knowledge of Housing and/or Social Care legislation.
• Understanding of mental health and public/voluntary sector support services is desirable.

Responsibilities

• Assess eligibility and need for housing-related support.
• Develop and agree tailored support plans with tenants.
• Deliver tailored support and regularly review/update plans with tenants.
• Prepare exit plans for tenants ready to move on from the service.

Skills

Housing experience

Working with vulnerable people

Interpersonal skills

Communication skills

Job description

Housing Support Officer - Project Impact

• Housing Support Officer - Project Impact

About the Role

Based within the Housing Support and Sustainment Team at Ruthin Road, and working across Wrexham County Borough, the post delivers housing-related support in line with the Welsh Government’s Housing Support Grant Programme in order to help vulnerable tenants to develop or maintain the skills and confidence needed to sustain independent living and prevent homelessness. The post involves assessing eligibility and need for support; developing and agreeing support plans with tenants, delivering individually tailored support in accordance with agreed plans; and regularly reviewing and updating support plans with the tenant, including exit plans for tenants who are ready to move on from the service.

Effective communication and interpersonal skills are essential, together with at least two years’ experience of working in housing, social services or a similar client-based field including experience of working with vulnerable people; and a basic knowledge of Housing and / or Social Care legislation. An understanding of mental health, social services and other support agencies within the public and voluntary sector is also desirable.

An Enhanced DBS is required for this position.

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance

Our Council Plan (2023-28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values: