Housing Support Officer

Livin Housing Limited; North East, Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a compassionate Housing Support Officer to assist asylum seekers through their application process. This full-time role offers a unique opportunity to make a meaningful impact in the lives of vulnerable individuals. The ideal candidate will possess strong communication skills, resilience, and a commitment to providing empathetic support. With a focus on safeguarding and welfare, you will help clients navigate their challenges while maintaining accurate records for audits. Enjoy benefits like a company vehicle, generous leave, and a supportive work environment that values diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff discounts via Mears Rewards

Family-friendly policies

Company vehicle and fuel card

Access to EAP counselling

Qualifications

• Experience in record keeping and risk assessments.
• Ability to identify individual and family needs.

Responsibilities

• Support service users at various stages of their asylum application process.
• Provide practical and emotional support to clients.

Skills

Experience working with vulnerable and diverse client groups

Understanding of safeguarding procedures

Effective communication skills

Experience with mental health and challenging behaviour

Ability to work independently

Resilience and adaptability

Flexibility and willingness to travel

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Leeds

Salary up to £28,917 per annum

Full time – Permanent, 40hrs per week, Monday to Friday

Including company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021, Mears had over 19,000 service users across these regions. Mears works in partnership with central and local government, registered providers, tenants, landlords, and investors to find solutions to homelessness, provide more social and affordable housing, and create specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This position supports asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a people person. Every day brings new challenges and rewards in this role.

As a Housing Support Officer, your main duties will include supporting service users at various stages of their asylum application process, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining professional boundaries and resilience is essential to provide consistent, needs-based support.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding procedures
• Ability to identify individual and family needs and support packages to promote independence
• Experience with mental health and challenging behaviour
• Effective communication skills with colleagues, authorities, and service users
• Experience in record keeping and risk assessments
• Ability to work independently
• Resilience and adaptability
• Supportive, trustworthy, empathetic, approachable, and a good listener
• Flexibility and willingness to travel
• Full UK driving license

All roles require entitlement to work in the UK; visa sponsorship is not available.

As part of the recruitment process, a DBS & BPSS check and Security Clearance will be conducted. You will need to provide relevant identification, proof of address, references, a valid passport, and proof of UK residence over the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff discounts via Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counselling

Apply below or contact:

Beth Dunford ([e-mail])

We support you throughout the application process and are committed to diversity and inclusion. We are a Disability Confident employer, support the Armed Forces Covenant, and promote social mobility through optional background information sharing during application to improve opportunities for all.