Housing Support Officer

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Support Officer to provide vital support to asylum seekers during their application process. This rewarding role involves helping individuals navigate their rights while offering practical and emotional assistance. The ideal candidate will be resilient, empathetic, and possess strong communication skills. Daily responsibilities include monitoring client wellbeing, addressing safeguarding issues, and maintaining accurate records for compliance. Join a passionate team where every day brings new challenges and the opportunity to make a significant impact in the lives of those in need.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures and mental health issues.

Responsibilities

• Support service users through their asylum application process.
• Monitor wellbeing and support needs of service users.
• Ensure accurate record keeping for Home Office audits.

Skills

Empathy

Effective Communication

Resilience

Understanding of Safeguarding Procedures

Experience with Vulnerable Client Groups

Job description

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Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position dedicated to supporting asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others. As a Housing Support Officer, every day is different; no day is the same. Although this role presents challenges, it is highly rewarding.

Your main duties will include, but are not limited to:

• Supporting service users at various stages of their asylum application process, including addressing safeguarding and welfare issues.
• Providing practical and emotional support to service users.
• Monitoring service users’ wellbeing and support needs.
• Ensuring all records are updated and accurate for Home Office audit purposes.

It is essential to maintain professional boundaries and be resilient to provide a well-defined service that consistently meets the needs of service users.

Role Criteria:

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures.
• Ability to identify individual and family needs and recognize appropriate support packages to maintain independence.
• Experience working with mental health issues and/or challenging behaviour.
• Effective communication skills with colleagues, local authorities, and service users.
• Experience with record keeping and risk assessments.
• Ability to work independently and take initiative.
• Resilience and adaptability.
• Supportive, trustworthy, approachable, a good listener, and empathetic to others.