Housing Support Officer

Colchester Borough Council; Ivy Chimneys; Hybrid; GBP 27,000 - 42,000; Full time

Benefits offered by this job

LGPS pension scheme

28 days annual leave + bank holidays

Perkbox discounts & wellbeing perks

Hybrid working

Ongoing professional development

Flexible pay via Stream

Reimbursement of professional member-

Job summary

Epping Forest District Council is seeking a proactive Housing Support Officer to join the Income Recovery team. The role involves managing the garage waiting list, allocating garages and liaising with tenants to support rental income recovery.

You will provide administrative and operational support, building positive relationships with residents and partners to ensure excellent customer service and continuous service improvement. Hybrid working is available with 3 office days and 2 home days.

Qualifications

• Proactive, organised and customer-focused individual.
• Experience in a customer-focused environment.
• Strong commitment to delivering high-quality public services and excellent customer care.

Responsibilities

• Be responsible for a range of housing management functions, including managing the Council's garage waiting list, allocating garages, liaising with garage tenants and supporting the recovery of garage rental income.
• Provide administrative and operational support to the Income Recovery team.
• Develop and maintain positive relationships with residents, colleagues and partner organisations to deliver excellent customer service.

Skills

Communication skills

Customer service

Organisational skills

Problem solving

Job description

All jobs at Epping Forest District Council are shown below, these can be filtered using the search criteria below.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 36

Basis Full time

Region Epping

Package LGPS pension scheme28 days annual leave + bank holidaysPerkbox discounts & wellbeing perksHybrid workingOngoing professional developmentFlexible pay via StreamReimbursement of professional membership

Be responsible for the day to day management of our garage lettings function.

Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are maintained at all times.

Develop, manage and sustain positive relationships with customers, key stakeholders and partners.

Work collaboratively across the organisation to bring about change and improvements to service delivery.

Take collective responsibility for ensuring excellent services are provided to our residents.

Key Responsibilities

Responsible for managing the garage waiting list and letting new garages.

Responsible for liaising with garage tenants.

Responsible for recovery of garage rental income.

About You

We are looking for a proactive, organised and customer-focused individual to join our Income Recovery team as a Housing Support Officer. This is an exciting opportunity to help deliver housing services that make a real difference to our residents and communities.

You will be responsible for a range of housing management functions, including managing the Council's garage waiting list, allocating garages, liaising with garage tenants and supporting the recovery of garage rental income. You will also provide administrative and operational support to the team.

The successful candidate will develop and maintain positive relationships with residents, colleagues and partner organisations, helping to ensure excellent customer service and continuous service improvement. You will work as part of a wider team that is committed to delivering innovative, customer-focused services and achieving positive outcomes for residents.

We are looking for someone who can work effectively on their own initiative and as part of a team, with:

• A strong commitment to providing high-quality public services and excellent customer care
• Experience of working in a customer-focused environment
• Excellent verbal and written communication skills
• Strong organisational and administrative skills with attention to detail
• A positive, flexible and solution focused approach to work

Working Arrangements

12 months secondment or fixed term, expected to work from Limes Farm Office in Chigwell 3 days per week and working at home 2 days per week.

Why Join Us?

Epping Forest District Council is a place of opportunity and it’s a great time to join us – we’re changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards.

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Civic Offices, 323 High Street,Epping, CM16 4BZ