Delivery Support Lead

Colchester Borough Council; Ivy Chimneys; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Perkbox discounts

Hybrid working

Ongoing professional development

Flexible pay via Stream

Membership reimbursement

Job summary

Epping Forest District Council is seeking a Delivery Support Lead to join the PMO and help drive transformation across the organisation. You will support projects, programmes, and service planning with robust governance and effective planning to deliver priority outcomes for residents.

In this role you will monitor progress, benefits realisation, risks, and performance metrics, developing the project delivery framework and providing analytic insight for senior stakeholders.

Qualifications

• Experience supporting projects, programmes, or PMO functions within a complex organisation.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience producing reports, dashboards, presentations, and performance information.
• Knowledge of project management methodologies, governance, and reporting processes.
• Experience monitoring and analysing performance data and KPIs.
• Excellent communication and stakeholder management skills.
• The confidence to challenge constructively and ensure high standards of quality and governance.
• The ability to coach and support colleagues in adopting new tools, frameworks, and ways of working.
• Strong attention to detail and a commitment to continuous improvement.

Responsibilities

• Supporting the delivery of corporate and service projects through effective project governance and administration.
• Monitoring project milestones, risks, issues, dependencies, actions, and benefits through RAID management.
• Producing high-quality project reports, dashboards, presentations, and performance reports for governance forums.
• Supporting the development and maintenance of project plans and delivery schedules.
• Leading quality assurance activities for project documentation and providing constructive challenge.
• Coordinating service planning activities to align with corporate priorities and objectives.
• Monitoring and analysing service and corporate KPIs to identify trends and opportunities for improvement.
• Coaching and supporting colleagues in the use of project management frameworks and tools.
• Developing and maintaining project templates, guidance materials, and PMO resources.
• Acting as a trusted partner to managers and teams, providing delivery assurance and performance insight.

Skills

PMO experience

Governance

Reporting

Stakeholder management

Data analysis

Job description

All jobs at Epping Forest District Council are shown below, these can be filtered using the search criteria below.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 36

Basis Full time

Region Epping

Package LGPS pension scheme 28 days annual leave + bank holidays Perkbox discounts & wellbeing perks Hybrid working Ongoing professional development Flexible pay via Stream Reimbursement of professional membership

Are you passionate about driving improvement, enabling successful project delivery, and helping organisations perform at their best?

We are looking for an experienced and highly organised Delivery Support Lead to join our Portfolio Management team and play a key role in supporting the Council's ambitious transformation and improvement agenda.

This is an exciting opportunity to work within our Portfolio Management Office (PMO), supporting projects, programmes, service planning, performance management, and governance across the organisation.

You will be at the heart of helping services deliver meaningful outcomes for residents while promoting consistency, accountability, and best practice.

About the Role

As the Delivery Support Lead, you will provide high-quality project and programme support across the Council, ensuring robust governance, effective planning, and successful delivery of organisational priorities.

Working closely with project managers, service managers, and senior leaders, you will support the monitoring of project progress, benefits realisation, risks and issues, and performance measures.

You will also play a key role in developing and maintaining the Council's project delivery framework, supporting colleagues to adopt consistent approaches and improving overall project maturity across the organisation.

Alongside project delivery support, you will lead the coordination of service planning activities, produce insightful performance reports, and help services use data and performance information to drive continuous improvement.

What You'll Be Doing

• Supporting the delivery of corporate and service projects through effective project governance and administration.
• Monitoring project milestones, risks, issues, dependencies, actions, and benefits through RAID management.
• Producing high-quality project reports, dashboards, presentations, and performance reports for a range of governance forums.
• Supporting the development and maintenance of project plans and delivery schedules.
• Leading quality assurance activities for project documentation and providing constructive challenge where required.
• Coordinating service planning activities to ensure alignment with corporate priorities and objectives.
• Monitoring and analysing service and corporate KPIs to identify trends, opportunities, and areas for improvement.
• Coaching and supporting colleagues in the use of project management frameworks, methodologies, and tools.
• Developing and maintaining project templates, guidance materials, and resources that contribute to a PMO Centre of Excellence.
• Acting as a trusted partner to managers and teams, providing delivery assurance, performance insight, and practical support.

About You

We're looking for someone who is proactive, analytical, and passionate about helping others succeed.

You will have:

• Experience supporting projects, programmes, or PMO functions within a complex organisation.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience producing reports, dashboards, presentations, and performance information.
• Knowledge of project management methodologies, governance, and reporting processes.
• Experience monitoring and analysing performance data and KPIs.
• Excellent communication and stakeholder management skills.
• The confidence to challenge constructively and ensure high standards of quality and governance.
• The ability to coach and support colleagues in adopting new tools, frameworks, and ways of working.
• Strong attention to detail and a commitment to continuous improvement.

Why Join Us?

This is a fantastic opportunity to make a real impact across the organisation.

You'll work with a wide range of services, contribute to meaningful improvement programmes, and help shape how projects and performance are managed across the Council.

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Civic Offices, 323 High Street,Epping, CM16 4BZ