Housing & Support Officer

TN United Kingdom; Brentford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Support Officer to provide essential housing management and support services to residents. This role involves monitoring rent accounts, collaborating with various departments, and ensuring residents receive the services they need. You will play a crucial role in helping residents engage in community activities and develop independent living skills. If you are passionate about making a positive impact in the lives of others and have a strong background in housing management, this opportunity is perfect for you.

Qualifications

• Experience in housing management and support services.
• Strong communication and interpersonal skills.

Responsibilities

• Provide housing management and support to residents.
• Monitor rent accounts and prevent arrears proactively.
• Assist residents in finding suitable accommodation.

Skills

Housing Management

Resident Support

Record Keeping

Compliance Management

Community Engagement

Job description

Job Description

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Hours of Work: 20 & 40 hours per week, Permanent

Salary: £14-£15 per hour / £27.05-£28.00 per hour

Responsible to: Housing and Support Manager or Housing and Support Coordinator (service dependent)

Hours of Work: 40 hours on a shift rota including weekends

Work Location: London W5 5RE

Job Purpose

• Provide housing management and support to residents.
• Monitor rent accounts and take early action to prevent arrears, only enforcing when necessary.
• Collaborate with departments to deliver quality services.
• Ensure residents receive appropriate services based on their assessment plans.
• Maintain accurate records for all residents.
• Support residents in engaging with progression activities.
• Assist residents in finding move-on accommodation.
• Maximize occupancy and reduce voids proactively.
• Ensure compliance with tenancy conditions and address anti-social behaviour as instructed.

Duties and Responsibilities

Housing Management

• Manage resident intake and explain policies and agreements clearly.
• Monitor rent accounts and take proactive measures to prevent arrears.
• Maximize occupancy through proactive inspections and referrals.
• Investigate and address anti-social behaviour cases.

Support

• Conduct Outcome Star assessments and develop person-centered action plans.
• Review and update assessments regularly.
• Monitor residents' welfare, including health and substance misuse, intervening as needed.
• Liaise with external agencies on behalf of residents.
• Perform Facilities and Wellbeing Checks.
• Collaborate with other departments and ensure safeguarding procedures are followed.
• Partner with the Progression team to promote engagement in education, training, and employment activities.
• Help residents build community awareness and independent living skills.

Regards,

Ravi Soni

Contact Details:

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Morgan Hunt is a multi-award-winning recruitment agency specializing in interim, contract, and temporary roles. We are an equal opportunities employer, assessing candidates based on merit, skills, qualifications, and abilities.