Housing Support Fund Administrator

CIH International Housing Group; Birmingham; On-site; GBP 24,000 - 28,000; Part time

Job summary

A growing housing association in Birmingham seeks three Household Support Fund Administrators. In this part-time role, you will assist vulnerable residents in accessing a government hardship grant, ensuring their essential costs are met. A generous benefits package is included.

Benefits

29 days annual leave + Bank Holidays

Salary Sacrifice Pension Scheme

Bupa Health Cash Plan

Agile/flexible working principles

Family Friendly policy

Learning and Development opportunities

Internal coaching and mentoring

Staff social events

Qualifications

• Excellent communication skills to support distressed clients.
• Strong understanding of community resources.
• Experience in administrative support within social services.

Responsibilities

• Assist with the administration of the Household Support Fund.
• Work closely with teams and partners to process applications.
• Provide support to clients and signpost referrals.

Skills

Communication

Empathy

Administrative Support

Job description

The Vacancy

Household Support Fund Administrator x 3

Pro rata £24,242 - £27,269 (following successful completion of probation)

Part time 15 hours per week

Fixed term until March 31st 2026

We are currently recruiting for 3 Household Support Fund Administrators to join our team on a fixed term contract until March 2026.

Birmingham's Household Support Fund is a hardship grant provided individual households as part of the government`s Cost of Living support package to eligible households in need. This role will support the co-ordination and accessible delivery of the grant across the Erdington locality.

As part of this role you will;

• Assist with the administration of the Household Support Fund for Erdington residents. Ensuring that vulnerable individuals and families receive help with essential costs such as food, utilities, and other necessities.
• Work closely with internal teams and external partners to process applications for the fund fairly and efficiently. The role requires a customer focused approach with a high quality and accurate administrative support service.
• Be instrumental in supporting the fund's administration by completing applications over the telephone with applicants, tracking progress and managing communication with partner organisations.
• Provide comprehensive support to clients and signposting referrals to additional services. This role requires excellent communication skills, empathy as clients will often present distressed and/or anxious.
• Have a strong understanding of community resources to be able to signpost to local support.

In return we offer a fantastic benefits package which includes:

• 29 days basic annual leave (full time) + Bank Holidays

• Optional Defined Benefit, Salary Sacrifice Pension Scheme

• A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.

• A commitment to work life balance through our Agile/flexible working principles.

• Family Friendly policy with enhanced benefits

• Learning and Development opportunities

• Internal coaching and mentoring opportunities

• Staff social events

We also offer mentoring and coaching, a wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments.

The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are values for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

For more information or an informal chat please contact Rachel Perks (Health and Employment Team Leader) - [e-mail]

About Us

We are a small housing association managing 2,500 homes, primarily in Castle Vale, Birmingham. Our focus is on providing safe, high-quality homes while strengthening communities and improving lives.

As an anchor organisation, we use our resources and influence to build resilient communities where people can thrive.

We continue to deliver on our promise to the Housing Action Trust, reinvesting in homes and communities while taking steps to reduce our environmental impact.

The Pioneer Group also includes two sub-brands:

Compass Support - delivering a range of services for residents and the wider community.
Castle Vale Football Stadium - a key community sports facility.

Benefits

Generous Holidays

Pension Scheme

Health Cash Plan

Family Friendly Policies

Personal Development Plans

Agile / Flexible Working