Housing Support Fund Administrator

Pioneer Group; Birmingham; On-site; GBP 24,000 - 28,000; Part time

Job summary

The Pioneer Group is seeking three Household Support Fund Administrators to join their team on a part-time, fixed-term basis until 2026. The role involves supporting grant administration for vulnerable households in Birmingham, ensuring efficient application processing and providing essential client support. Candidates should possess strong communication skills and a customer-focused approach, with an understanding of community resources for effective signposting.

Benefits

29 days basic annual leave plus Bank Holidays

Optional Defined Benefit, Salary Sacrifice Pension Scheme

Access to Bupa Health Cash Plan

Flexible working principles

Family-friendly policies with enhanced benefits

Learning and development opportunities

Internal coaching and mentoring

Staff social events

Qualifications

• Strong understanding of community resources.
• Excellent communication skills to support distressed clients.
• Experience in administrative roles, preferably with vulnerable populations.

Responsibilities

• Assist with the administration of the Household Support Fund.
• Process applications and manage communication with partner organisations.
• Provide support to clients, signposting to additional services.

Skills

Communication

Customer-focused

Empathy

Administrative support

Job description

This is a fixed-term, part-time vacancy that will close in 8 days at 23:59 BST.

The Vacancy

Household Support Fund Administrator x 3

Pro rata £24,242 – £27,269 (following successful completion of probation)

Part-time 15 hours per week

Fixed term until March 31st, 2026

We are currently recruiting for 3 Household Support Fund Administrators to join our team on a fixed-term contract until March 2026.

Birmingham’s Household Support Fund provides hardship grants to eligible households as part of the government`s Cost of Living support package. This role will support the coordination and delivery of the grant across the Erdington locality.

As part of this role, you will:

• Assist with the administration of the Household Support Fund for Erdington residents, ensuring vulnerable individuals and families receive help with essential costs such as food, utilities, and other necessities.
• Work closely with internal teams and external partners to process applications fairly and efficiently, requiring a customer-focused approach with high-quality, accurate administrative support.
• Support the fund’s administration by completing applications over the telephone, tracking progress, and managing communication with partner organisations.
• Provide comprehensive support to clients and signpost to additional services, requiring excellent communication skills and empathy as clients may present distressed or anxious.
• Have a strong understanding of community resources to effectively signpost to local support.

In return, we offer a fantastic benefits package including:

• 29 days basic annual leave (full-time) plus Bank Holidays
• Optional Defined Benefit, Salary Sacrifice Pension Scheme
• Access to a Bupa Health Cash Plan offering discounts on gym membership, sports equipment, days out, NHS prescription charges, eye tests, dental care, and physiotherapy.
• Flexible working principles supporting work-life balance
• Family-friendly policies with enhanced benefits
• Learning and development opportunities
• Internal coaching and mentoring
• Staff social events

We also provide mentoring, coaching, a wellbeing champion, a new starter Buddy during probation, and opportunities to shadow other departments.

The Pioneer Group is an equal opportunities employer, committed to attracting, developing, and retaining talented people from diverse backgrounds. We value individuality and foster a culture where people can thrive and be themselves. We treat everyone equally, regardless of gender, age, ethnicity, nationality, marital status, sexual orientation, or religious beliefs.

We manage 2,500 homes primarily in Castle Vale, Birmingham, focusing on providing safe, high-quality housing, strengthening communities, and improving lives. As an anchor organisation, we use our resources to build resilient communities and reduce environmental impact.

The Pioneer Group includes two sub-brands:

• Compass Support – delivering various services for residents and the wider community.
• Castle Vale Football Stadium – a key community sports facility.