Housing Customer Services Assistant

Douglas City Council; Douglas; On-site; GBP 31,000 - 36,000; Full time

Job summary

Douglas City Council in Isle of Man is seeking a Housing Assistant to support the Housing Customer Services team. You will deliver a frontline, customer-focused service and process enquiries relating to tenancy issues, rental payments and maintenance requests.

You will provide administrative support to housing officers and maintain confidential records. The post requires good communication, high standards of accuracy and the ability to work as part of a team.

Qualifications

• 3 GCSEs, including English and Mathematics, Grade C or above or equivalent.
• Understanding of admin processes with experience in organising office operations, managing records.
• Good communication, excellent customer care skills and ability to deal politely and effectively with the public.
• Ability to observe confidentiality in all aspects of work.
• Self-motivated with the ability to work on own initiative as well as having the commitment, flexibility and motivation to be a constructive member of a Team.
• Proficient in the use of software (e.g., MS Office 365, Outlook, Word, Excel, Teams).

Responsibilities

• Deliver a customer-focused frontline service.
• Process enquiries relating to tenancy issues, rental payments and maintenance requests.
• Provide administrative support and assistance to housing officers in the housing section.

Skills

Customer service

Communication

Confidentiality

Initiative

Teamwork

Education

3 GCSEs including English and Maths

Tools

MS Office 365

Outlook

Word

Excel

Teams

Job description

Douglas City Council in Isle of Man is seeking a Housing Assistant to support the Housing Customer Services team. You will deliver a frontline, customer-focused service and process enquiries relating to tenancy issues, rental payments and maintenance requests.

You will provide administrative support to housing officers and maintain confidential records. The post requires good communication, high standards of accuracy and the ability to work as part of a team.