Compassionate Housing Assistant - Temporary Accommodation

Edinburgh International; City of Edinburgh; On-site; GBP 27,000 - 30,000; Full time

Job summary

City of Edinburgh Council is seeking a Housing Assistant to support the Temporary Accommodation North East Locality Office. You will provide administrative support in housing services and handle customer enquiries with care.

The role requires excellent IT skills, strong communication, and the ability to work under pressure, organise your workload and deliver high quality customer service. PVG checks and national disclosures may be required for successful candidates.

Qualifications

• Significant experience of working in an administrative role within a housing association, council or similar organisation.
• Excellent communication and IT skills, with a passion for delivering high quality customer services.
• Ability to work under pressure, organise workload and manage time effectively.

Responsibilities

• Provide administrative support in housing services and handle customer enquiries with care.
• Demonstrate customer-focused service delivery while maintaining accurate records.
• Comply with safeguarding and pre-employment checks as required (PVG/overseas checks).

Job description

City of Edinburgh Council is seeking a Housing Assistant to support the Temporary Accommodation North East Locality Office. You will provide administrative support in housing services and handle customer enquiries with care.

The role requires excellent IT skills, strong communication, and the ability to work under pressure, organise your workload and deliver high quality customer service. PVG checks and national disclosures may be required for successful candidates.