Recovery Coordinator

CIH International Housing Group; North East; On-site; GBP 25,878 - 34,240; Full time

Benefits offered by this job

Annual leave (27 days) 32 after 1 year

Pension scheme 4.5% contributory

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement for Qs

GP access 24/7 & EAP

Job summary

Waythrough is seeking a caring Recovery Coordinator to join our Hope Team at Saddler House, Bishop Auckland. You will manage your own caseload, develop personalised recovery plans and provide ongoing support throughout clients' recovery journeys.

We offer 37 hours per week, with occasional evenings and Saturdays; NVQ Level 3 in Health & Social Care preferred. Experience in drugs and alcohol services is welcome, and you will work within a supportive multidisciplinary team.

Qualifications

• NVQ Level 3 in Health & Social Care (or equivalent), or be willing to work towards it.
• Excellent communication and relationship-building skills.
• Strong IT skills and confidence using Microsoft Office.
• A caring, non-judgemental and person-centred approach.
• The ability to work both independently and as part of a busy multidisciplinary team.

Responsibilities

• Managing a caseload of people accessing drug and alcohol treatment and recovery support.
• Completing assessments, recovery planning and ongoing reviews.
• Delivering evidence-based one-to-one and group interventions.
• Working in partnership with health, social care and community organisations.
• Supporting people to reduce harm and build sustainable recovery.
• Undertaking safeguarding, risk assessments and case management.
• Promoting recovery-focused practice and encouraging positive outcomes for individuals and families.
• Maintaining accurate records using our electronic case management system.

Skills

Caseload management

Assessments

Recovery planning

Interventions

Partnership working

Record keeping

Education

NVQ Level 3 in Health & Social Care (or equivalent)

Tools

Microsoft Office

Job description

Recovery Coordinator - County Durham Drug and Alcohol

Location: Saddler House, Bishop Auckland, DL14 7BH

Working Hours: 37 hours per week, Monday-Friday

Contract Type: Permanent

Salary: £25,877.80 - £34,240 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Service

Our Hope Team is based at Saddler House in Bishop Auckland and provides compassionate, person-centred support to adults experiencing issues with drugs and alcohol across County Durham.

The team works alongside individuals at every stage of their recovery journey, helping them to reduce harm, improve wellbeing and achieve lasting positive change. Working collaboratively with health professionals, partner agencies and local communities, we deliver tailored support that empowers people to take control of their recovery and move towards healthier, more fulfilling lives.

About the Role

We're looking for a caring, motivated and organised Recovery Coordinator to join our Hope Team.

You'll manage your own caseload, working closely with individuals to understand their goals, develop personalised recovery plans and provide ongoing support throughout their recovery journey. No two days are the same-you could be completing assessments, delivering one-to-one interventions, facilitating recovery groups, working with partner agencies or supporting people to access wider community services.

This is a rewarding opportunity to make a genuine difference to people's lives while becoming part of a supportive and experienced multidisciplinary team.

The role is primarily Monday to Friday, 9:00am-5:00pm, with one early finish each week. You'll also take part in a rota covering approximately one late evening each month and one Saturday morning every 12 weeks to help ensure the service remains accessible to those who need it.

What You'll Be Doing

• Managing a caseload of people accessing drug and alcohol treatment and recovery support.
• Completing assessments, recovery planning and ongoing reviews.
• Delivering evidence-based one-to-one and group interventions.
• Working in partnership with health, social care and community organisations.
• Supporting people to reduce harm and build sustainable recovery.
• Undertaking safeguarding, risk assessments and case management.
• Promoting recovery-focused practice and encouraging positive outcomes for individuals and families.
• Maintaining accurate records using our electronic case management system.

About You

We're looking for someone who is compassionate, resilient and committed to helping people achieve positive change.

You’ll ideally have:

• An NVQ Level 3 in Health & Social Care (or equivalent), or be willing to work towards it.
• Excellent communication and relationship-building skills.
• Strong IT skills and confidence using Microsoft Office.
• A caring, non-judgemental and person-centred approach.
• The ability to work both independently and as part of a busy multidisciplinary team.

Experience within substance use services is welcomed, but we also recognise the value of transferable skills. If you've worked in health, social care, housing or another people-focused environment and are passionate about supporting others, we'd love to hear from you.

A driving licence and access to a vehicle would be advantageous, as some outreach work may be required.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:
2026-08-11