Housing Standards Digital Systems Lead & Analytics

South Norfolk and Broadland Council; King's Lynn and West Norfolk; On-site; GBP 34,000 - 38,000; Full time

Job summary

South Norfolk and Broadland Council seeks an experienced Housing Standards Systems Manager to lead the digital, systems and data infrastructure underpinning Housing Standards and Warm Homes. You will oversee IDOX, ensure compliance, and drive performance-focused service delivery to help residents live independently.

The role combines technical leadership with line management, data governance and continuous improvement to deliver efficient, compliant, and customer-centric services.

Qualifications

• Experience leading housing standards systems
• Knowledge of data governance and performance reporting
• Ability to drive digital transformation and service improvement

Responsibilities

• Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration, data structures, workflows and continuous improvement.
• Lead data management, analytics and performance reporting, delivering high quality insight, dashboards and statutory returns to support operational, strategic and corporate decision making.
• Drive digital transformation and service improvement, leading system development, change programmes and implementation of new or enhanced digital solutions.
• Provide operational and people management of a small team, ensuring systems and processes effectively support caseload management.
• Support financial and programme performance, including the Disabled Facilities Grant budget and countywide IHAT programme, through robust data reporting and analysis.
• Act as lead for FOI, DSAR and Government DELTA returns, ensuring compliance, data accuracy and timely submission.
• Build organisational capability by training staff, leading system inductions and working collaboratively with internal teams and external partners to deliver streamlined, customer focused digital services.

Skills

Systems ownership

Data governance

Performance analytics

Digital service development

People management

Tools

IDOX

Data systems

Job description

South Norfolk and Broadland Council seeks an experienced Housing Standards Systems Manager to lead the digital, systems and data infrastructure underpinning Housing Standards and Warm Homes. You will oversee IDOX, ensure compliance, and drive performance-focused service delivery to help residents live independently.

The role combines technical leadership with line management, data governance and continuous improvement to deliver efficient, compliant, and customer-centric services.