Housing Services Manager

Yorkshire Housing; West Yorkshire; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Pension matching

Cash plan

Retail discounts

Wellbeing support

Annual leave

Job summary

Yorkshire Housing is seeking a Housing Services Manager to lead our Housing Coordinators and support teams across East Yorkshire. You’ll drive performance, ensure high-quality service and maintain safeguarding standards, while building strong local partnerships.

Join a values-led organisation with a focus on people, communities and continuous service improvement. Competitive salary plus car allowance and benefits.

Qualifications

• You will lead Housing Coordinators and oversee housing services delivery.
• You will manage budgets, safeguarding and performance targets.
• You will collaborate with local authorities and external stakeholders.

Responsibilities

• Lead and inspire Housing Coordinators and support place case management.
• Ensure compliance, safeguarding and handling of vulnerable customers.
• Build partnerships across teams and with external partners.
• Drive customer satisfaction and high performance through the patch.
• Oversee rotation of operational rotas including on-call/out-of-hours.

Skills

Leadership

Coaching mindset

Customer focus

Risk awareness

Decision-making

Communication

Driving licence

Education

Certificate in Housing (Ofqual)

Job description

If you're passionate about people, communities, and delivering top-notch housing services, then this could be your moment. We're on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team covering East Yorkshire, we work in a region based model so you can live anywhere in Yorkshire but your ‘patch’ would be covering the properties in East Yorkshire - FYI!

What’s the role all about?

You’ll lead and inspire our Housing Coordinators, who play a key role in advertising, shortlisting and allocating empty homes, as well as supporting place case management. It’s a fast-paced, performance-driven area with clear targets, so you’ll be focused on getting the best from the team, keeping things moving and making sure customers get a smooth, fair and positive experience.

You’ll also:

• Champion customer satisfaction and use insight to shape services that truly matter.
• Build strong partnerships across teams and with external stakeholders.
• Ensure compliance, manage budgets, and lead on safeguarding and support for vulnerable customers.
• Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.
• Build and manage relationships with local authorities in the patch when it comes to nomination agreements.

For this opportunity, we’re looking for an experienced leader to support our Housing Coordinators and other Housing Services Managers across Yorkshire, so you’ll need to be comfortable with some travel.

What you’ll bring:

• Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
• A coaching mindset—able to develop colleagues to be the best they can be.
• A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
• Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (e.g. safeguarding, tenancy breaches, out-of-hours service).
• Empathy, sensitivity, and diplomacy when managing challenging situations.
• Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
• A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
• A can-do attitude and a desire to continuously improve services for customers and colleagues.
• Confidence in leading through change, bringing teams along with you and embedding new ways of working.
• Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
• Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
• A full UK driving licence and access to a vehicle for business use.

It’s a bonus if you’ve got a professional coaching or management qualification—but what matters most is your drive to make it happen and your alignment with our values. Check out the attached Role Profile for full details of requirements and responsibilities.

Why apply?

Its’s more than a job—it’s a chance to lead with impact, grow your career, and help shape the future of housing services at Yorkshire Housing. You’ll be supported by a brilliant team and have the freedom to bring your ideas to life.

This a full-time (35 hours per week) permanent opportunity with a salary of £45,147.74 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Now you’re really interested?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

The fine print

The closing date for applications will be 19.08.26, but we might close it early if we get lots of great candidates, so don’t hang around.

We’ll be holding first interviews via MS Teams on 27.08.26 followed by a 2nd stage in our Leeds offices on 02.09.26, please make sure your diary is free before applying, FYI- This role requires a DBS check.

If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).