Community-Driven Housing Services Lead

Yorkshire Housing Limited; Harrogate; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Cash plan for prescriptions and eye we

Employer pension up to 9%

Retail discounts

Free fitness classes

My GP

Free counselling sessions

Job summary

Yorkshire Housing Limited is seeking a Housing Services Manager to lead and re-shape services across York and Harrogate. You will oversee dispersed teams, champion customer satisfaction, and drive performance with an emphasis on safeguarding and compliance.

The role requires strong leadership, a coaching mindset, and the ability to manage change while delivering excellent service. A full UK driving licence is required and a commitment to flexible, community-based delivery.

Qualifications

• Proven leadership of diverse operational teams.
• Coaching mindset with development focus.
• Customer-led service delivery and high performance.
• Strong risk awareness and decision-making under pressure.
• Effective communication and interpersonal skills.
• Empathy and diplomacy in challenging situations.
• Willingness to work toward a Housing qualification.
• Ability to lead through change and inspire teams.
• Understanding of regulatory housing frameworks.

Responsibilities

• Lead dispersed teams to deliver place-based housing services.
• Coach staff, drive performance and continuous improvement.
• Champion customer satisfaction using insights.
• Build partnerships with internal and external stakeholders.
• Ensure compliance, manage budgets, and safeguarding.

Skills

Leadership

Coaching mindset

Customer service focus

Risk awareness

Communication skills

Empathy

Change management

Negotiation

Driving licence

Education

Certificate in Housing (Ofqual)

Job description

Yorkshire Housing Limited is seeking a Housing Services Manager to lead and re-shape services across York and Harrogate. You will oversee dispersed teams, champion customer satisfaction, and drive performance with an emphasis on safeguarding and compliance.

The role requires strong leadership, a coaching mindset, and the ability to manage change while delivering excellent service. A full UK driving licence is required and a commitment to flexible, community-based delivery.