Housing Services Co-ordinator (York and surrounding areas)

Thirteen Group; Acklam; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Salary £36,604 per annum

Annual leave 28–31 days + birthday + 8

Pension up to 17% contributions

Simply Health

T'dar

Opportunity to buy/sell annual leave

Job summary

Thirteen Group is seeking a Housing Services Co-ordinator to manage a patch of around 350 homes across York and surrounding areas, handling customer enquiries, rent collection, and letting homes quickly to maximise income. You will address anti-social behaviour and neighbourhood issues, aiming to delight customers and build advocacy for Thirteen as the landlord of choice.

You will work with customers and partners, being part of a large team with travel to team offices, and you’ll think

Qualifications

• Strong customer service and relationship-building skills are key.
• Ability to influence and negotiate with customers and colleagues.
• Comfortable handling challenging conversations with customers.
• Dynamic and energetic approach with willingness to think of new ideas and approaches.
• Full UK driving licence and access to a vehicle during working hours.

Responsibilities

• Handle customer enquiries, ensure rent is paid and homes are let quickly to maximise income.
• Help resolve anti-social behaviour and neighbourhood issues.
• Delight customers and turn them into advocates of Thirteen as landlord of choice.
• Think differently to make business decisions with lasting positive impact on neighbourhoods.

Skills

Customer service

Relationship-building

Negotiation

Communication skills

Driving licence

Job description

Middlesbrough as and when required.

Thirteen Benefits

• Salary - £36,604 per annum
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health - save money on common health expenses and get access to health and wellbeing support services.
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities

• Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
• Helping to resolve anti-social behaviour and neighbourhood issues.
• You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
• You’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.

About You

You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing‑related experience is necessary - but as the front face of Thirteen, strong customer service and relationship‑building skills are key. You’ll easily build relationships with our customers and colleagues, with the ability to influence and negotiate. Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate. You’ll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets. You’ll need a full UK driving licence and access to a vehicle during working hours.

Job Description

Join us as a Housing Services Co‑ordinator at Thirteen Group! Role Overview: As a Housing Services Co‑ordinator you’ll manage a patch of around 350 homes across York and surrounding areas, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need. You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice. You’ll work with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods. As a geographically spread team you’ll be expected to be present on patch 2-3 times per week and you’ll be happy travelling to the team office over in Hull and our head office in