Housing Scheme Officer

The Hyde Group; Greater London; Vor Ort; GBP 18.000 - 22.000; Teilzeit

Benefits dieser Stelle

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

Zusammenfassung

The Hyde Group is seeking a proactive Housing Scheme Officer to join our Specialist Housing team. This part-time role focuses on supporting older adults in Hyde’s later living schemes, ensuring residents live in safe, well-managed environments that promote independence and wellbeing.

You will be the on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for residents.

Qualifikationen

• Proactive and compassionate Housing Scheme Officer with a focus on wellbeing and customer service.
• Experience or interest in housing management, older adults, and supportive community environments.

Aufgaben

• Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments.
• Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey.
• Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary.
• Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication.
• Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards.
• Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access.
• Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence.

Jobbeschreibung

Location

Southwark

Salary

Up to £28,500 Pro rata (£20,357 per year)

Working Hours

25 hours per week with a flexible working pattern.

Job Title

Housing Scheme Officer - Part Time

Would you like to join Hyde as a Housing Scheme Officer?

We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde’s later living schemes.

This is a rewarding role at the heart of our communities, ensuring residents live in safe, well-managed, and supportive environments that promote independence, dignity, and wellbeing.

You will be the trusted on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for our customers.

What You’ll Be Doing

• Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments
• Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey
• Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary
• Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication
• Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards
• Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access
• Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence

About Hyde

We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.

Benefits

• Excellent pension
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development & learning support
• Volunteering days

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Please note successful candidate will undergo a dbs check.