Housing Sales Support Coordinator

4Recruitment Services; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing organisation is looking for a Sales Support Coordinator to assist its Resales & Staircasing team. In this hybrid role, you will handle initial property queries and manage communications efficiently. Ideal candidates will have strong customer service skills and proficiency in Microsoft Office applications. Experience within housing or property resales is preferred, and the position offers a pay rate of £19.00 per hour.

Qualifications

• Background in a customer service role, ideally within housing or property resales.
• Strong communication skills both written and verbal.
• High proficiency in data management and reporting.

Responsibilities

• Serve as first contact for enquiries via phone and email.
• Manage shared mailboxes and respond in line with service levels.
• Maintain customer folders and update records accurately.

Skills

Customer service experience

Telephone communication

Written communication

Data management systems

Microsoft Excel

Microsoft Word

Organised and detail-oriented

Job description

Overview

Role Title: Sales Support Coordinator Resales Experience

Location: Hybrid 2 days in the office (Croydon area), 3 days remote
Contract Type: minimum 6 months with view for extension
Pay Rate: £19.00 ph

A leading housing organisation is seeking a Sales Support Coordinator to assist its Resales & Staircasing team. This customer-focused role is vital in ensuring that initial queries related to property resales and staircasing are handled with professionalism and efficiency.

Key Responsibilities

• Serve as the first point of contact for enquiries via telephone and email, especially those relating to resales or staircasing.
• Manage shared mailboxes and respond to communications in line with agreed service levels.
• Handle telephone enquiries from both internal and external stakeholders within SLA timelines.
• Maintain customer folders and update internal trackers with a high level of accuracy.
• Support the team with document preparation, gathering supporting documentation, and maintaining up-to-date records.

Skills & Experience

• Background in a customer service role, ideally within housing, property resales, or shared ownership.
• Strong telephone and written communication skills.
• High proficiency with data management systems.
• Competent user of Microsoft Excel and Word.
• Organised and detail-oriented with a track record of maintaining accuracy.
• Able to work under pressure and meet deadlines.
• Comfortable producing documentation and reports efficiently.

Desirable

Experience with property sales, shared ownership schemes, and knowledge of the conveyancing process.

How to apply

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.