Housing Resolutions Officer

Belmont Recruitment; London Borough of Brent; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Brent Council is seeking a Housing Resolutions Officer on an initial temporary contract (3-6 months) with a view to extension or permanent appointment for the right candidate. The role is based at HA9 0FJ and offers hybrid working.

You will visit households in temporary accommodation, provide housing options advice, monitor activity, and signpost to relevant services, helping households navigate welfare reform and tenancy obligations.

Qualifications

• Experience of giving advice and information to customers and working with vulnerable groups.
• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties.
• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness

Responsibilities

• Visit households in temporary accommodation to provide advice and guidance on housing options and manage expectations.
• Work with Social Housing Assessment and Lettings to monitor bidding activity and support households.
• Signpost/refer households to employment and training providers, supported housing services, children's or adult care as required.
• Assist homeless households in temporary accommodation with welfare reforms by providing advice on employment opportunities and benefits entitlement.
• Encourage compliance with tenancy conditions; if serious breach occurs or homelessness duty discharged, ensure accommodation is withdrawn and recovered efficiently.

Skills

Customer advice

Vulnerable groups

Landlord-tenant law

Possession grounds

Benefits eligibility

Housing Act knowledge

Job description

Good Afternoon,

I am currently representing Brent Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Housing Resolutions Officer this role will be based at: HA9 0FJ, Hybrid

The right candidate will:

• To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.
• To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.
• To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children's services or adult care.
• To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement
• To encourage and help homeless households in temporary accommodation to comply with their licence or tenancy conditions, but where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Council has discharged its homelessness duty, ensure the accommodation is withdrawn and recovered as efficiently and quickly as possible.

We require the following:

• Experience of giving advice and information to customers and working with vulnerable groups
• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.
• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness