Housing Repairs Coordinator - Social Housing

Aatom Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority recruitment firm is seeking a Housing Repairs Co-ordinator for an initial 3-month contract with potential for extension. Key responsibilities include diagnosing housing repairs, managing customer service calls, and ensuring compliance with policies. Strong communication skills and experience in a contact centre are essential. The role targets improvements in service delivery and satisfaction. This position offers an exciting opportunity to work within the damp and mould team in Greater London.

Qualifications

• Knowledge of social housing and repairs.
• Experience in a contact centre handling calls.
• Ability to process requests adhering to policies.

Responsibilities

• Diagnose repairs and raise orders for contractors.
• Handle customer inquiries with a focus on care.
• Ensure service requests meet performance standards.

Skills

Communication skills

Customer service

Problem-solving

Job description

A local authority recruitment firm is seeking a Housing Repairs Co-ordinator for an initial 3-month contract with potential for extension. Key responsibilities include diagnosing housing repairs, managing customer service calls, and ensuring compliance with policies. Strong communication skills and experience in a contact centre are essential. The role targets improvements in service delivery and satisfaction. This position offers an exciting opportunity to work within the damp and mould team in Greater London.