Housing Repairs Coordinator — Responsive Service Lead

Park Avenue Recruitment; England; On-site; GBP 48,000 - 52,000; Full time

Job summary

Park Avenue Recruitment is currently hiring a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on a 4-5 month contract. The role is full-time, on-site, Monday to Friday, 9am-5pm, with an hourly rate of £24.

You will act as first point of contact for responsive repairs, liaise with contractors, manage inboxes, handle Stage 1 complaints to resolution, and monitor repair KPIs to drive timely outcomes for residents.

Qualifications

• Experience in housing repairs, property services or a responsive repairs environment.
• Experience liaising with contractors and monitoring outstanding works.
• Strong organisational skills and ability to manage multiple priorities and inboxes.

Responsibilities

• Acting as a first point of contact for responsive repair enquiries.
• Liaising with the Repairs contractor and chasing outstanding works and orders.
• Managing shared repairs inboxes and responding to requests from staff, contractors and residents.
• Handling calls relating to responsive repairs and ongoing works.
• Managing Stage 1 repairs complaints from end to end, including investigation and written responses.
• Supporting contractor meetings, taking minutes and following up actions.
• Monitoring contractor performance and supporting repairs KPIs.
• Reviewing and authorising contractor quotes.
• Providing operational cover across the repairs service when required.
• Reviewing repairs information and analysing data to identify outstanding works and performance issues.

Skills

Housing repairs

Contractor liaison

Stage 1 complaints

Job description

Park Avenue Recruitment is currently hiring a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on a 4-5 month contract. The role is full-time, on-site, Monday to Friday, 9am-5pm, with an hourly rate of £24.

You will act as first point of contact for responsive repairs, liaise with contractors, manage inboxes, handle Stage 1 complaints to resolution, and monitor repair KPIs to drive timely outcomes for residents.