Housing Repairs Coordinator – Hybrid Admin & Data Expert

Onward Homes; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with matched employer

Flexible working environment

Health cash plan

Learning for life

Job summary

Onward Homes is seeking several Housing Repair Coordinators to join our Onward Repairs team on a permanent basis. You will provide technical and administrative support to the Housing Repairs Team, helping ensure data accuracy and smooth project delivery.

The role is hybrid with office time three days per week at the Watson Office on Renshaw Street, Liverpool. Experience in data entry, contract administration and budget awareness will help you succeed in this busy, customer‑facing environment.

Qualifications

• Experience of Delivering Customer Service.
• Experience of Partnership Working.
• Experience of working as part of a Team.
• IT Skills - Microsoft Office to Intermediate Level.
• Experience of following set policies and processes.

Responsibilities

• Enter data into Onward Asset Management systems ensuring good standards of data quality.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onward repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.
• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• Monitor contractor performance and customer satisfaction.
• Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
• Follow and Implement action plans to address budget variances.
• Ensure that delegated authorities are adhered to.

Skills

Customer service

Partnership working

Teamwork

MS Office

Policies & processes

Job description

Onward Homes is seeking several Housing Repair Coordinators to join our Onward Repairs team on a permanent basis. You will provide technical and administrative support to the Housing Repairs Team, helping ensure data accuracy and smooth project delivery.

The role is hybrid with office time three days per week at the Watson Office on Renshaw Street, Liverpool. Experience in data entry, contract administration and budget awareness will help you succeed in this busy, customer‑facing environment.