Housing Repairs Coordinator

Onward Homes; West Kirby; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with matched up to 10%

Flexible working environment

Job summary

Onward Homes is seeking a Housing Repairs Coordinator to join the Onward Repairs team on a 6 months fixed term basis, based in Merseyside. The role provides technical and administrative support to the Housing Repairs Team, with three days in the Merseyside office and two days home working.

Responsibilities include data entry, contract administration, work order management, progress monitoring, and reporting. Experience in housing repairs/admin is desirable; strong IT and teamwork are essential.

Qualifications

• Experience of delivering customer service.
• Experience of partnership working.
• Experience of working as part of a team.
• IT skills – Microsoft Office to Intermediate level.
• Experience of following set policies and processes.

Responsibilities

• Enter data into Asset Management systems ensuring data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Skills

Customer service

Partnership working

Team player

MS Office

Policies & processes

Education

GCSE or equivalent

Tools

Asset Management systems

Microsoft Office

Job description

About The Role

What you can expect from us

• We offer a competitive salary of £29,400 per annum (£15.28 hourly).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

We are looking for a Housing Repairs Coordinator to join our Onward Repairs team on a 6 months fixed term basis based in Merseyside. The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team.

This role is currently based in our Merseyside office three days per week (Tue Wed Thurs), with home working on Monday and Friday.

Key Responsibilities

Data entry and Administration

• Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Contracts and Budgets

• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.

Skills/Experience

Essential

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Microsoft office to Intermediate level
• Experience of following set policies and processes

Desirable

• Knowledge and awareness of related housing regulations/ law
• Understanding of Budgetary controls
• Knowledge of Sub-contractor and repairs services

Qualifications

Desirable

• Educated to GCSE standard or equivalent qualification/ experience
• Knowledge and understanding of building construction, property maintenance and planned investment

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team [e-mail] a member of the HR Team will be in touch.