Housing Reception & Care Services Coordinator

Regenda Group; Fleetwood; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

Annual leave (27 days)

8 bank holidays

Volunteer days (6)

Job summary

Regenda Group is seeking a receptionist to provide a high-quality front-of-house service for tenants, visitors, professionals and contractors at the Fleetwood office. You will be the first point of contact, ensuring enquiries are handled efficiently and creating a welcoming experience.

The role supports building operations, coordinating visitor access and handling administrative tasks. Permanent, 35 hours per week with both full-time and part-time options are available.

Qualifications

• Excellent written and verbal communication demonstrated in a housing/service environment.
• Experience working with tenants, contractors, and colleagues to deliver high-quality housing services.
• ICT skills applied to performance reporting and service delivery.
• Personable, approachable, and able to work as part of a team.
• Excellent organisational skills with ability to prioritise and manage multiple tasks.
• Good communication with a wide range of customers.

Responsibilities

• Provide high-quality reception/front-of-house service for tenants, visitors, professionals and contractors.
• Be the first point of contact and ensure enquiries are handled efficiently and courteously.
• Coordinate visitor access and maintain effective communication across the building.
• Assist with administrative and operational tasks to support daily running.

Skills

Communication skills

ICT skills

Team player

Organisational skills

Customer service

Tools

MS Office

Job description

Regenda Group is seeking a receptionist to provide a high-quality front-of-house service for tenants, visitors, professionals and contractors at the Fleetwood office. You will be the first point of contact, ensuring enquiries are handled efficiently and creating a welcoming experience.

The role supports building operations, coordinating visitor access and handling administrative tasks. Permanent, 35 hours per week with both full-time and part-time options are available.